Garage Magic

I hired Garage Magic for a garage floor epoxy-like coating. The sale rep was wonderful and insured everything would go smoothly. 4 weeks later on day of install the crew was over an hour late. Once they arrived they did not have the right information about what was to be done. There also was a huge discrepancy in when all items could be put back in the garage… If they tell you 24 hours- that is inaccurate. They said I would be allowed to proof the work before applying a final sealant coat. They did not do this and two obvious errors in the coating were sealed in place. I was told if it “really” bothered me I could have “someone else” fix it in the future. I called to speak with a manager the next day and they had the installer call me instead. The installer said he would be back at 6 PM to fix the work. He did not return until 9:30 PM and worked til 12:30 AM, causing various neighbor complaints for the noise. It’s disappointing that they tried to correct the work and it still shows obvious errors. I don’t trust them to do anything further to try to correct in fear it will only get worse. I did not hear back from a manager despite multiple calls and emails over multiple days. I did receive contact once a negative Google review was posted. The manager was not polite, and argued about the situation. Now to get it removed or somehow “repaired” I would need another week minimum off work again and a storage area for my garage contents. I spent a lot of money to be stuck with a ruined garage floor. I would NOT recommend this business to anyone! Poor work, poor communication and absolutely poor customer service.