AmeriGas

I ordered gas in Jan. I called customer service (outsourced now) 2x telling them I would be on vacation when the delivery was scheduled & needed it changed. Both times I was assured. The delivery came while I was on vacation! It was marked in the system as declined! I have a fenced yard & electric gate. Someone must be home. I told them. Fast forward, I had to reorder and they applied my 1st order, $251, as a credit. No refund. After my 5th customer service call, I spoke to a supervisor (supposedly). She told me I would be sent a check for the 1st $251. I missed work waiting for the rescheduled delivery. I got a call, but it was a no show. The supervisor had promised me it would deliver Feb 12th. I took off work again. Again, no show. I drove to where Heritage Propane once was. It is still where the drivers get their gas. I caught one of the drivers who told me I was "not on the board". When I called again to check the status of my delivery on Feb 14th, the automated system said it was scheduled no later than the 13th (the day before). When I call CS again, for the 6th or so time, I was told it would deliver on the 16th! When I ask about my refund check, I was told, "There has been a credit applied to your account". I am livid. I have paid twice for gas I still haven't received and cannot find out when it really will. The last customer service person (number 7) said they were, "just waiting on a driver". It is the middle of winter. I had 45% when this all started. Now I am approaching 10% with temps forecasted to be below freezing this weekend. I can't keep missing work, but if they show up with nobody home, they will mark it declined again. I will have to place a 3rd order, not knowing if I am even getting a refund check for the 1st (which was 100% their fault). I know I am not the only person with a fenced yard. Customer service, that is in India I believe, is no help and very difficult to understand sometimes. They just repeat the same things over & over. There is not anyone stateside that I can find to help me. The corporate office has no phone number listed. I cannot wait to use up my gas, if I ever get delivery, so I can have my tank pulled and change. It was NEVER like this when it was Heritage. They ALWAYS called 30 - 45 mins ahead of delivery so we could be home. They knew about the fence and dogs. This is absolutely, hands down, the worst customer service and service I have ever experienced. If anyone really cares at corporate, they will reach out to me and make this right. P. Muse Johnson City, TN 37604

Like a previous reviewer said, I only gave 1 star because it wouldn't let me give a zero. One of the worst experiences with a company in my 60+ years. Heritage was okay until they were taken over by Amerigas. After that I spent three years getting incorrect bills and then had to fight with them over late fees they charged on money I didn't owe. It would take months and repeated calls to get everything straightened out and then the next year the same thing would happen all over again. Three years in a row. Finally in January of 2023 I told them to cancel my account and come get my tank. It took 5 calls and almost 7 months before they got their tank out of my yard. I had trouble communicating with most of the customer service staff and none of them seemed to ever care about the problems I was having. You can not talk to the local store any longer - everything goes to the national number with it's inept service.

You all are horrible! We have tried to get ahold of you for 4 months to talk to someone. We have been on hold multiple times for over an hour and never gotten ahold of anyone. As we speak ive been on hold for almost 2 hours. We also tried to use your website and still have not gotten a refill on our tank.