Ami Services

SUMMARY: The owner negotiates to remove bad reviews, allows unsafe practices and bullies any dissatisfied customers. The long version: I sincerely wish I could give this place less than one star. We had this company out to our house I want to say over 5 times? First when my boyfriend and I lived there and they had to continuously come out and keep fixing their misdiagnoses. I wish I knew/remembered all the details but my BF dealt with them. I do remember the repairmen did some work outside that he apparently wasn't supposed to for hazard reasons and my BF threatened to report him and the owner freaked out because he knew he'd get in trouble. Furthermore the owner will negotiate to remove bad reviews (he's not removing this one!). I know this because my BF at the time wrote them a bad review that affected their 5 star rating and that was when the owner called and said he'd come out for free if my BF removed the review and didn't report him. Even though I begged her not to my Mom (the actual homeowner) solicited their help again for the same house because she didn't know who else to call. They came over and said there was nothing wrong. Well that useless diagnosis cost $89. Second time (because obviously something was wrong since it wasn't working) they replaced the motor and compressor....but then it quit working. After this initial repair there was water around the AC and on the floor. The tech said that the fan wasn't running which resulted in condensation. Nothing to worry about he says. Third time they replaced the fan which apparently they broke when installing the motor. Then that harmless condensation they had brushed off earlier turned out to be a massive leak that is now requiring $1000 in carpet that is having to be replaced because of water damage. My Mom called again to see if someone would come out to talk to her for free because of all these screwups. They insisted it wasn't their fault because they hadn't gone inside the last time they visited? The owner finally called my Mom and said he'd be over in 30 mins. After an hour went by she called to ask where he was. He said that he'd gotten busy (apparently he couldn't call to tell her that?). When she complained about the resulting water damage he began to get mad and talk over her and tell he he shouldn't bother dealing with her since he couldn't make her happy. Why the Hell would she be happy with this AWFUL service? When she said she'd like a chance to tell her side of events he continued to talk over her and said "No it doesn't matter. I don't want to hear it." The bottom line is that this owner is a rude, incompetent bully that will only pay attention to you if you call him out on his unsafe practices or post a bad review. My friendly advice is to go anywhere else.