Keeton Plumbing

Bad Customer Service!! Keeton plumbing came to my home on September 11th after being dispatched through the American Home Shield Warranty service. They told me that my mail line was clogged with roots. The roto rooted it and left. I left a great review because the guys were helpful and things were working as normal. They left a pipe wrench, so I called and told one of there secretaries but they never picked it up. On the 20 my whole plumbing system backed again. I put in a request with Home Shield for them to come back. No one ever showed. I called and they told me that they no longer work with Home Sheild. I called Home Shield and they didn't even know they had stopped working for them. Further, they agreed to set me up with a different vendor but it will be 24 to 48 hours. I called Keeton back to let them know that I still have their pipe wrench, and I asked why they would not guarantee their work. The lady that answered the phone put on with another lady and she got super ugly stating that as long as they had a dispute with Home Sheild I needed to speak to them. Well, here is how I see that. Home Sheild doesn't cover all plumbing needs. The dispute is with them not me. So, if I ever have anything that isn't covered I will not use Keeton Plumbing. They do not care about their customers and they obviously do not guarantee their work.