Sterling Locksmith Central Coast

As a business owner myself, Issac (Yitzhak) was the most unprofessional business owner I have ever dealt with. I had a jammed door lock and called to have him come look at it. When he arrived he instantly started drilling at the door before introducing himself or saying who he was with. I was busy with customers and didn’t see him right away. By the time I was able to come see what was going on, he said he was going trying to fix the existing lock instead of replacing the whole thing. He told me it was going to be $150 if he could (which he said he thinks it was working and was already almost done with the job), otherwise it would be $300. Without providing a quote or consulting me before he started he just did it and told me to pay the $150. I was again busy with customers and so I paid him between them. When I went to look at the lock and check it, the whole thing was scratched up and looked awful, with super loose pieces and was so incredibly poorly done. I immediately called him and asked what happened and why it looked the way it did and he instantly got defensive and told me because I didn’t pay the $300 to “do it right”. He completely argued with me and told me, “who cares what it looks like, does it lock easier now?”. Wow - if that’s how you care about your product and the service you provide, that’s really sad. After 20 minutes of arguing with him and him basically yelling at me, he refused to fix or replace it if I wasn’t going to pay an additional $150. Later I found out that I can’t even unlock the door with my key anymore. When I called him about it, he again got extremely defensive and told me that it was because I didn’t pay the $300 to fix the mechanism. I explained that it is broken and won’t unlock now (when it did before) and he refuses to fix it without me paying the additional $150. Every interaction with him has been extremely unprofessional, he is instantly defensive, argumentative and refuses to listen to anything I say, just talking over me. Now I have a chewed up looking lock that you can’t unlock from the outside using a key and I am out $150. Please don’t ever use him. He is a crook. Also, look at his stock photos, it’s not even his work…be careful of this guy!

Isaac, at Sterling Locksmith, was professional, quick and reasonable. I wouldn’t hesitate using him again.