DJO CONSTRUCTION

PROJECT LEFT UNFINISHED & TIME WASTED! A complaint has been filed against DJO Home with the Better Business Bureau. We had someone come out to our come in July, twice, to do an estimate for a fence staining project. They sent us the contract and we sent them 50% deposit. They started the project in September and two days later everything went downhill from there. The same guy who took the estimate, Shane, was working on the fence staining. He called me two days into the project to let me know that most of the front of the fence was completed, however, he requested more money to complete the inside of the fence since he underestimated the project cost. The day after this conversation, he called in “sick” with food poisoning. My conversations (via phone, text, and thumbtack messaging) for the next five business days were with the office coordinator, Rochelle. She told me she spoke with the owner, Alex, and the estimate was not going to be the customer’s fault. She said they would take care of finishing the project and honoring the contract. The communication and professionalism was at its worst, as I constantly had to be the first to message and call to see when the staining would be completed. My last straw was when I came home from work to find two Hispanic ladies and a little girl trying to finish the remaining front of the fence (staining it by hand), and they did a terrible job. That same afternoon, I finally spoke with Alex and all he wanted was more money to finish the project. The owner should have initially reviewed the contract to make sure it was accurate, should have called the customer to follow up on how the project was coming along, should have sent someone else to finish the project if a worker was out sick for a week, and should have definitely honored the contract and took accountability for his employee’s mistake. Even the work that was completed on our fence was not done as promised as there was only one coat of stain done on the outside, inconsistencies (some stained by hand/brush and some stained by the machine), and there was plenty of trash left in our yard and around our fence that we had to pick up. This new fence, which also cost us thousands to put up, is now unfinished and destroyed with the job they did. We have to pay someone else to fix the inaccuracies on top of finishing the job. I would not recommend hiring this company due to their inaccurate estimates, lack of professionalism, the inability to take accountability, lack of trust, and lack of overall respect for the customer. There is nothing “family like” about this small “family business.”

Painted a door for me and did not use a paint with the same finish as the other doors in my house. My other doors were a high gloss and they used a semi gloss. They refused to fix it so I had to hire someone to repainted it. What a waste of money!

Hired DJO to install a door. They started the project but it took 5 phone calls and 2 months to finish the work. The agreement was for them to do all the work. I was assured by them that they did remodeling projects and had a lot of experience. They left the door without chalking it, filling in holes and I ended up painting the exterior myself because they never returned to do that even though I had paid them to do it. Also had hired them to paint the interior. After 2 months of them not doing it when they said. I have finally fired them. Let this be your warning DO NOT HIRE DJO! It is not worth the headache.

I hired DJO to put down laminate floors in my home and they did a great job. I would highly recommend them. They were able to come out and give me a free estimate and get the work started right away. They were also very respectful of my home. I will hire them again for my next project!