Accel Unlimited

Think twice... I am writing to provide a review of Installation Made Easy, Accel Unlimited and Brandon Foster. I contracted the services of Installation Made Easy after obtaining a brochure at Floor and Decor. Prior to my visit, I had a few contractors provide quotes; however, I opted to use Installation Made Easy based on their branding and guarantee for a satisfactory service. 1) Installation Made Easy provided my information to Accel Unlimited LLC in August 2020. Accel Unlimited sent an estimator who provided the original quote for services. Upon receipt of my order from Floor and Decor in November 2020, Accel sent a project manager to verify that I was in receipt of the correct items to accommodate a kitchen, family room, dining room, foyer, and half bathroom flooring job. Accel contracted the job to Brandon Foster. Mr. Foster came to review the property in early December and asked to move the project to early January as he believed the project would take more than 4 days to complete. So, Accel Unlimited postponed the job twice once the final date was set.2) The job ended up taking approximately 6 1/2 days to include work on subflooring (paid separately to Mr. Foster). Most days, he worked alone and on Sunday, I received a text informing me that he would return until the following Saturday to complete the job. Additionally, he noted via text that he was going to mark the job as complete in the system. I thought I misunderstood the text as I was dealing with a young child and an elderly parent; however, when I returned home, I found:the toilet was in the living room floor (on the new flooring)the quarter rounds were removed but not the baseboardsthe baseboards and quarter rounds needed to be installedmy kitchen table was on the back porchall furniture was in various places throughout the house3) I reached out to Accel Unlimited as Brandon Foster refused to return to the home sooner and complete the work. He was approximately 80% finished. Michela with Accel Unlimited expressed that her hands were tied and that Brandon could return on Saturday; however, I did not find this to be a viable option. As a customer, I involved Installation Made Easy as this was not their guarantee. The manager, Amber was unapologetic, unprofessional, and unsympathetic to the circumstances. Her only consolation was to refund me for the unperformed services. When asked for compensation for the inconvenience, Amber insisted that she could not assist any further and refunding me for the work Brandon did not complete was the only option.4) There were so many things that went wrong during this job. All the while, I tried to stay positive throughout the process. The problem is Installation Made Easy should not have ever sent Accel Unlimited. During the job I learned, the company was no longer working in the Hampton Roads area; so, they did not have the resources to send anyone but Brandon and with Brandon no longer working with them, he did not have an obligation/commitment to finish the job to completion as promised. The estimator provided the wrong items in the estimate and Brandon said it was not his job to fix that. I offered to pay him for the materials when he picked up materials for the subflooring. The estimator no longer works with Accel Unlimited. The project manager who accessed the materials no longer works with Accel Unlimited. So, there's no oversight in this area and a worry for me that my one year guarantee will not be honored.5) Aftermath, it's been a few weeks and I've been waiting to see how things pan out. One of the transition pieces seems like it needs to be glued down and a porcelain trash can was broken. After reading this, my recommendation is pretty clear. If you are looking for Installation Made Easy or Accel Unlimited to professional experience, you're better off finding your own contractor and winging it with them.