Dexter Builders

HORRIBLE! WORST CUSTOMER SERVICE EVER! My husband and I asked for a bid on residential new construction several months ago. I took in construction prints and met with rep (Paul Lopez). After a month we were told (via email) the bid was almost done then never heard back. Calls and emails went un-answered. When I finally got the rep on the phone, he sounded annoyed we still wanted our bid. Then he sent a "price" via email with NO actual bid or break down. When we still wanted to see the bid another email was sent advising the "new" price was now 150k more (than the already 635k for a 2000 sq foot ranch!!). The final "bid", via one line email (for a 2000 sq foot ranch, new construction - mid level finishes) was over 780k. That's over $350 a square foot. Unreal. And they were unwilling to give an ACTUAL WRITTEN BID! When asked to see the bid and what cost that much we never heard back from rep (Paul Lopez). How can we even try to make adjustments to the plans if we don't know what the cost breakdown is? Makes no sense. And we had bids from other builders who managed to put numbers on paper! I called and spoke with an office assistant (didn't catch her name or title) who spoke with one of the owners. She called me back and said "bids take a lot of work" (isn't that part of your job??!!) and sometimes they want to make sure the clients budget can afford it (or something to that effect). Are you kidding me?! If YOU don't want to do YOUR job as a construction company and give a bid then be a man about it and TELL PEOPLE that UPFRONT, BEFORE wasting THEIR time coming in and talking to you. We couldn't get anything on paper. The customer service was horrible. I am appalled at this company and will NEVER consider them for anything. I feel like Paul Lopez shouldn't waste people's time if he is going to make judgement of them up front then tell people you don't want bothered before even meeting people. I've never had such unprofessional, rude, and off putting experience before with any company. What made you, Paul Lopez, decide others deserved an actual bid, but we did not??!! DESPICABLE. I will tell everyone I know, including friends, family and coworkers never to consider your "company". Maybe this is just how things are done in the construction realm, but from a large, local building company who touts themselves as having this great reputation this is unacceptable. I see reading these reviews we are not the only ones to get this treatment. Sounds like they are in the habit of "picking and choosing" who they think deserves a bid. "You're wasting my time" is exactly how I feel..... So, you can rest assured I will make sure I pass this message along to everyone I can!