TotalDesign 360

Unprofessional and broke contract.

I regret having hired this people to do our job “the Big project in Rockwall, TX” as they refer to it in their Instagram and Facebook pages from which they had blocked me because I guess they are not willing to take anything but a happy feedback. They broke contract by not finishing project per timeline and having collected all the money and taking upon other jobs when ours was not completed was one of the least issues we have had with them. And after so many setbacks, we still today Monday September 2, 2019 - 9 months after having signed contract with them - have a leaking roof which they can’t seem to get fixed correctly ! which by the way, is now the last of so many issues we encountered with them. I advise potential Customers to not pay in full until the job is fully completed if u still think you want to have this people do your outdoor project. Our contract specified 3 payments and last one was when the last set of materials were to be purchased, so we paid that final installment and then they took other jobs which they started and finished on-time while they were dragging ours. As of today, the owner “Enrique Ponce” does not do what he says he is going to do making him unreliable, irresponsible and careless. If I were you, I will steer away from this business. Their pictures in their social media may look beautiful but the nightmare you have to go through to get your outdoor project completed is not worth it.

We had our fence fixed, put a topper on and stained. It's looking great! The price was very good for quality work, that was also timely. I would recommend this family business to anyone!