David Gray Plumbing

My tenants were complaining about smelling sewer inside the house that I used to live for 14 years... we called David Gray to find and fix the problem... they went there twice with no success... then they told me that they would do a smoke test to find where the leak is... the smoke test was scheduled ...luckily we got time to brainstorm this whole issue.... my tenant happened to know a plumber, who got a lot of experience and who does business from home not from a store office.... he got right to it and found the problem ....which is right where a real plumber should look --- under the house -----where are all the sewer pipes are... well this is quite a dirty job and those big box plumbers are not cut out to crawl under the house.... this is one big disappointment to us consumers.... I paid $450 to David Gray for nothing.... I hope David Gray will read this and refund me the money....

I had $915.50 of plumbing work done for a client. It was fixing a sink stopper, flapper in the toilet, leaking shower head and a spinning shower handle and replacing a faucet. I was taking care of this for a client. I received the invoice from the company. I then verified with the company to confirm the amount of the bill was for all the work that was done. They confirm the $915.50 was for all the work was done. This was promptly paid for. 4 months later I am contacted by their billing department that additional work was done at the unit for $102.00. I asked the company to send me the invoice since I have never seen an invoice for any other work and they had stated that the previous invoice has covered everything. I reviewed the invoice and it shows that the work was done 6 days later than the original work. I called back the company and told them that work was never done at this unit. No access was granted for the plumber to even come back to the unit 6 days later. And since it is a condo complex with 141 units it might of been at a different unit they did the work for. They said they would check with the service manager and get back to me. I never heard back from them so I assumed it was taken care of. 2 months later I have a notice from their collection agent for this work that was never done. Very poor communication and management on their part. I am waiting to talk to their billing department again to see why I am still be charged for work that was not done on this unit. I would suggest anyone to avoid the hassles and mis-billing of this company.

David Gray Plumbing is the best. I called them with 2 different plumbing repairs, and they had both fixed within 2 hours of calling them for service. I said to myself, "they will be my plumbing company of choice for life." I highly recommend them. But you don't have to go by what I say, the David Gray Plumbing Service trucks can be seen on the road or in my neighborhood servicing other customers on a regular basis.