Leinbach Services

At Leinbach Services, when a homeowners calls into the office saying they have water or sewer leaking in their basement and needs a plumber to come out, we treat it as an emergency service. We have emergency procedures in place for homeowners in potential disasters. We send our closest technician immediately, even if he is currently working on another project for another one of our customers. Our dispatcher’s only concern, when we receive this kind of call, is to help the homeowner contain leaking water/sewer and return working waterlines/sewer lines throughout the house as soon as possible. Of all the calls we’ve received for a leaking pipe in a home, our customers have always appreciated our emergency procedures of responding as quickly as possible. After listening to the recorded calls made to our office, we heard the original caller describe a busted pipe in his basement and that he needed a plumber to come out. Given the information provided to our dispatcher in that initial call, our dispatcher responded appropriately. Our closest available technician was on a job in Johnson City when he was told to leave there to immediately tend to the busted pipe in this homeowner’s basement. The homeowner who watched as our technician packed up and left their home was inconvenienced. We don’t ever want to walk out in the middle of a project, but we will for an emergency water/sewer leak. When we arrive to homes with leaking pipes, we’re unsure of the exact situation. Sometimes we walk into projects too large for one technician to handle on his own with the tools available in his truck. In situations like this, we let the homeowner know we’re working on a written scope of work and an exact price for materials and labor, and that we’ll be contact as soon as possible. Then, we’ll have our plumber return to the home for a more detailed estimate of work, with no charge to the homeowner. Anyone who requests services will be charged a service fee when any of our technicians provide those services. It wasn’t until after the technician had provided the service and the homeowners called our office were we aware that only an estimate was wanted. The homeowner threatened to stop payment on their check and was informed that doing so is actually unlawful and that we would treat that the same way stores handle shoplifting. We operate our business on showing appreciation to our customers, committing long-term to our community, and sending out technicians who specialize in customer service.