J & M Rooter

I had a slow running drain. Called J & M and they were here within an hour. I explained the situation to them and they started to work right away. It seemed to be a difficult task to clean out the pipes, but they stayed with it until the task was completed. They were very friendly and charged me the amount they quoted me over the phone.

I hate writing a bad review on this company because they seem like good people but words of advise for anyone needing plumbing work done, get their estimate in writing prior to having work done. I had Joel out to give me an estimate, he called me the next day and said the job would be $2500 unless they ran into problems and it might go to $3500. I had them do the work, it went as scheduled, no problems. Joel then gives me a $3500 bill. I said to him why is it a $1000 higher then your estimate because you had no problems and I even told them I would do the clean up, which was a lot of shoveling. He said well we had some hand digging. That hand digging was about 10ft and about 1ft deep. I said that cost an additional $1000? He knew he had price gouged me. Words of advise, GET IT IN WRITING before you hire them!!!