T.A.C.Tile installation

If zero stars were an option that's what I would give this company. We hired Terry based on other reviews I read on multiple websites including the Better Business Bureau. When I googled the business I read the message from Tac Tile and thought this was a company that cared about its customers but I could not have been more wrong. My other half didn't want to go with this company but I convinced him based on the reviews. The shower pan looked so good we decided to hire Terry to tile the entire shower. Hiring Terry at TAC tile has turned into a nightmare. We scheduled him to come out on a Saturday and he never showed up. We found out many hours later he didn't show up because he was working at another job. He said our shower would only take him one day to complete so we agreed to have him do the work the following day. He said he'd be to our home at 8am but didn't show up until after 10am. Needless to say he worked for about 4-5 hours and said he had to leave but he'd be back the following day at 8am to finish the job. Well, the next day he did not show up at 8am either. If fact, he didn't show up until after 12pm! He worked a couple hours and again said he had to leave. The job was still not finished! Terry said he'd have to come back the following day and once again he said he'd be here at 8am that day and of course he was late. After the job was done there were so many mistakes that we noticed. We were so upset but did not want Terry back in our house as he is completely unreliable. We decided we'd live with the chipped tile and fill in the grout lines that were missing grout ourselves. The top where the trim piece was sticking out and missing grout faces a wall so we decided we could live with that too as you would not see it when you walked into the bathroom. What we could not live with is that the brand new shower pan was leaking! We contacted Terry to request his assistance in fixing the work he'd done improperly. He told my other half, and I quote "It doesn't matter I'm moving out of this state f*** this place you all suck I'm starting a new career and it starts with telling people like you to f*** off I have nothing to lose you've got all kinds of stuff to lose". This is not what I would expect from a professional! Do yourself a favor and DO NOT HIRE Terry at TAC Tile. Find someone who is licensed, bonded, and insured who will not use offensive language and fix their mistakes without issue. Update: This was absolutely Terry A Cool of TAC Tile. I did not confuse him with another company despite his response on 6/12/20. On top of everything, he's a liar. DO NOT HIRE TERRY A COOL OF TAC TILE!

Terry is a one-man army and does outstanding work I would highly recommend

Did a great job in my bathroom with the wall tile and repaired my drywall too.