TENCO CONSTRUCTION CO

Delays in installation and after installation missing screen doors. Been months and still don’t have the screen door. They keep blaming delay on manufacturer. No accountability. Once they get paid you are no longer a concern or a priority as a customer! They have blocked me on Facebook and Instagram since I was leaving comments on their posts about their customer service.

If I can give them no stars I would: From the beginning we had issues with them. There sales representative was a flake worst I ever had, but gave them the benefit of the doubt (that right there should hv been a red flag) I should hv looked for someone else. My biggest regret. Any ways I spoke to Kayla many times on the way I wanted my patio shade to be, send her pictures text messages explaining what I wanted. The day came to install and the had everything opposite of what I wanted. When I called them to tell them they had order the part incorrectly she FIRST blame for picking the wrong colors when there's proof I send her various pictures of what I wanted. Second I trusted her and THAT was the biggest regret. I signed the paperwork SHE asked to signed. Turns out she oder the wrong color for my patio. Now I'm stuck with a patio I don't want don't like, and there not doing anything to mk me happy. There refusing to fix there mistake and blaming me! They stop texting me back avoiding my calls. So not professional. I'm waiting for Doug to make it better. My biggest regret not only did I trust them to do a good job I trusted their team. I never gave up on them, even when my husband wanted to cancel with them more than 3 times. I always insisted they do the job. Not only do I feel they let me down, I feel betrayed by the way they are now treating me. I literally was crying the whole day because I hv such beautiful house and they just ruined my patio. I'm going to probably take them to small claims court. If I was you guys I would avoid all this headache and go somewhere where they care for their customers. I feel now that they hv my money they really don't care if I'm happy or not. I would never ever recommend this company to anybody. Trust me they will blame you instead of helping you find a solution to your problem and they simply walk away they don't care they hv your money.