Colepepper Plumbing

A 10 step process of what to expect: 1. Once you place your phone call to our company, we will work to find an appointment time that accommodates your schedule. The appointment will be scheduled in a 4 hour window. All estimates are free. 2. You will receive a phone call from us 30 minutes to 1 hour before the appointment to let you know we are on our way. 3. Once we arrive at your house, our service truck will be parked on the street, not on your driveway. We will walk up the driveway to get to your front door not on your lawn. 4. When coming into your home, we put on shoe covers to prevent dragging dirt onto your floors. 5. Once we have looked at the problem, we will give you several pricing options on making the repair. With our custom pricing model, we can accommodate most budgets. 6. After you approve the work we will begin by putting down drop cloths in the work area to avoid scratching your floors. We will keep you updated along the way as to when the repair will be finished. 7. The technician will then clean up his work area, leaving it cleaner than he found it. 8. After the work is completed, the technician will go over with you what he did and why, and explain the warranty that is included. 9. The final step is the hardest. Payment. We accept all major credit cards and checks. 10.After the technician has left, you will receive a phone call from our office staff to ensure your visit was good. Mitch Kenney, the founder of Colepepper Plumbing is a 3rd generation plumber. He has worked for several of the top plumbing and heating companies in several different states. Mitch decided to settle his family down in San Diego and start Colepepper Plumbing. Our motto is: Life's too short for bad service. We chose this motto because we feel terrible after experience bad service from any kind of company, and quickly would regret hiring that business. Any plumbing company can run calls and be good, however it is a great company that focuses on the small behind the scenes details. Small things that mostly will go un-noticed, but if were not in place, the experience would be terrible. Things like: Calling our customers back quickly when they have questions. Going over the repair that was done, and why it was done. Parking on the street instead of the customer's drive way. Mitch was taught to be meticulous by his father who was in the military. This transfers over into the plumbing business. When he is not busy running Colepepper Plumbing, he can be found surfing in North County San Diego, or hanging out with his Filipino wife Jaymee, and Daughter Brooklynn