Total Quality Construction

We Believe In Building Relationships When It Comes to Home Remodeling! Your home is the most important asset you have, so when you're ready to remodel or build a new home, hire the best general contractor in the business - Total Quality Construction! TQC has been in the home remodeling and new home construction business for over 15 years, specializing in all forms of residential construction, including renovating entire homes, building home additions, and remodeling existing spaces in houses in Northwest Ohio and Southeast Michigan. TQC's success is built on the revolutionary "Total Quality Management" style by Walter Shewhart and Dr. W. Edwards Deming - now the foundation behind the Six Sigma training strategy. Learn more about what "total quality" means to us, and how our our decision to never settle for second best brings total satisfaction to our customers in every remodeling project. Attention to Detail - Affordable Pefection and Excellance Within Budget! Our team members are educated and certified in the latest residential building technology advancements and both the Ohio and Michigan Building Code. TQC strives to use only quality products and partner with select suppliers to assure great service, products and pricing with every project. It is our strong attention to detail, unparalleled service, and quality craftsmanship which allows us to deliver a home we stake our reputation on and makes us the contractor of choice over and over. Total Quality Construction is fully licensed and insured in both Ohio and Michigan, and provides a one year warranty in addition to all manufacturers warranties available for the components installed in every home, every time. We offer a wide variety of remodeling and building services from partial remodels to whole house construction. We have direct access to experts in a wide variety of specialized remodeling and building trades like kitchen and bath designers, architects, engineers and green building experts. We pride ourselves on bringing the most experienced professional available in remodeling and construction to finish each home project on time and within budget. Understanding Total Quality Management The term "total quality" was used for the first time in 1969 at a conference sponsored by Japan, America and Europe. The terminology referred to wider issues such as planning, organization and management responsibility. The Japanese further explained it was "total quality control". The Japanese continued to explain it was "company wide quality control", and described how all employees, from top management to floor-level workers, must study and participate in quality control. The West was slow to follow, and did not begin until the early 1980's when Total Quality Management (TQM) began to surface. Since 1969, the International Standardization Organization (ISO) 9000 has become the internationally recognized standard for quality management systems. ISO 9000 is comprised of a number of standards which specify the requirements for the documentation, implementation and maintenance of a quality system. While today we are now turning to Six Sigma as the new standard, some argue many of the tools and aspects are the same. However the main difference is the that path to quality is now clearly mapped out in six steps (Leadership Commitment - Customer Focus - Strategic Deployment - Integrated Infrastructure - Disciplined Framework and Education and Training). As we move into the 21st century, people must be recognized as a fundamental building block of any Total Quality Management organization. The complexity of most of the processes in an organization places them beyond the control of any one individual, and the only efficient way to tackle process improvement or re-design is through the use of TEAMWORK. What Is Quality A frequent definition of quality is: "Delighting the customer by fully meeting their needs and expectations" However, we believe, Quality begins with market research. And, more importantly, for an organization to be really effective, quality must span all functions, all people, departments, products, and activities. The cooperation of everyone and all things at every interface is necessary to achieve a TOTAL QUALITY ORGANIZATION. How many of these poor behaviors do you recognize in other businesses? Leaders not giving clear direction Not understanding, or ignoring competitive positioning Individuals or whole departments working only for itself Accepting a certain level of defects or errors is inevitable Firefighting, reactive behavior "It's not my problem" attitude At Total Quality Construction you will fast discover we are all about Total Quality Management. We Practice at Total Quality Construction: Customer focused decisions and consulting Total employee involvement Strategic and systematic approach Continual Improvement Constant analytical and creative thinking Fact-based decision making Strong communication TQC Is An Authorized Contractor for Wellborn Cabinet As a Wellborn Authorized Contractor we were selected because we are recognized professionals in our service area. Wellborn Cabinet Wellborn knows we will ensure our customers remain satisfied throughout the final processes of making their kitchen and bath dreams a reality. Our expertise and experience are second to none in the industry and we work closely with The Andersons - Wellborn's local dealer to provide 100% customer satisfaction and to ensure that your experience with both our people and Wellborn's product is one you will forever be proud of.