A-1 American

***DO NOT USE THIS COMPANY*** ***MUST READ TANKLESS HOT WATER HEATER INSTALLATION*** When my hot water heater needed to be replaced, I called A1 American. First impression was great, on the phone, they informed me of the service fee, and the technician would contact me before his arrival. When Jeremy arrived, he determined my hot water tank needed to be replaced. I inquired about a tankless hot water heater replacement. Jeremy explained what needed to be done to convert from a tank to tankless. He was very confident and reassured me of his experience (many times). I decided to go with a Rinnai tankless water heater. He gave me two options a lower-end model without recirculation and lower gallons per minute or a higher-end one with recirculation and more gallons per minute. I chose the higher-end model RUR199i. He returned the following morning to install my system, and this is where it started to go bad..... Issues: -He said he could work around my irrigation pump, but he cut the lines and told me it was an add on to put it back. -The vent protruding outside my house looked like a hack job. Sheet metal, screws, and a 3" pipe hanging off the side of my house. Thank God I was there to object before he completed whatever he thought he was going to do. ***MOST IMPORTANT*** When the installation was complete, Jeremy and his assistant tested the water, packed up, and left (I was out to dinner for my anniversary). He texted and told me he was done. When I came home, I tested the water, and it took forever to get warm, so I started to do some research (on my anniversary, my wife was not happy). -The thermal bypass valve was NEVER installed -The thermal bypass filter was NEVER installed -The Control R module was NEVER installed -The system parameters were never set (temp/service intervals/recirculation mode/recirculation timer/GPM) The worst part is all these parts that were not installed were thrown away. AFTER convincing him it was not set up correctly by sending him installation instructions and youtube videos to PROVE he did not set up it up correctly. He dug through the trash to find them, and he ultimately had to purchase the bypass filter because he could not find it. ($5,600 total bill) After all this, we had a conversation; he said I can give you $200 off, but "in the end, we got the job done we made it happen." I told him to give me the $200 off, and I want your boss to give me a call. It has been two days, and I'm still waiting..... A1 American, my name is Ben Lewis, and the service was performed 10/17-19/2020, eagerly awaiting your call.