Moreland's Guttering

I hired Mr. Delmas Moreland from Moreland’s Guttering in Winchester, VA to install new gutters and downspouts on a second home that I own. The morning of June 17th, 2021, he did the installation. Later that day I stopped by the property and was shocked that several areas looked very unprofessional. That afternoon I called Mr. Moreland and we had a conversation. Initially, I calmly explained why I was dissatisfied. Mr. Moreland became incredibly angry and condescending. At the end of the call, he said to me, “you are about the most ignorant person I’ve ever heard, goodbye” and then he hung up. Befittingly, I don’t want to have him and his personality on my property ever again. I legally recorded our conversation on June 17th, and it is proof of what happened. I took pictures of the worst looking portions of the work done. The pictures have been reviewed by individuals experienced with professional gutter installations, and they agree with my reasoning for being unsatisfied. To see reviews of the work done, based on the pictures, click on this link to Quora. https://www.quora.com/Do-the-linked-photos-show-professional-guttering-I-posted-this-question-before-but-pictures-were-not-accessible-I-had-gutters-installed-on-my-house-recently-The-gutter-company-said-that-I-have-an-old-house-and-that If you didn’t see the pics on Quora, click on the following link to view them. Double click on each photo to see it fully. https://drive.google.com/drive/u/0/folders/1fkHTcSidzPFCtwUBkruBIMmenhLDTnIx What I find odd is that Moreland’s Guttering has mostly complimentary reviews on the internet. However, if Delmas Moreland responds to complaints from some customers the way he did for me, I can understand why those customers may be intimated enough to avoid any further interaction with him and avoid giving him a negative review. I certainly hope that sharing my experience with Moreland’s Guttering will keep others from having to go through what I did. No one should have an inferior gutter installation and then have severe intimidation tactics used against them. That may be why you don’t see many negative reviews from unsatisfied customers. I believe Delmas Moreland saw me as an old man, with an old beat-up truck, wanting gutters installed on an old house. I think that may be part of the reasons why he didn’t see the need to do a professional job or treat me respectfully. I don’t believe he was aware that the work he did wasn’t at my residence. On July 30, 2021, I filed a complaint with the Better Business Bureau (BBB). As of September 18, 2021, Mr. Moreland has totally ignored two separate requests from the BBB trying to mediate my complaint. Why is that, especially if he thought he did a professional and respectful job? He knows what he did and made no attempt whatsoever to account for his work and behavior. You only need to look at my pictures and documentation to understand why multiple sources have concluded the same as I have. Additionally, Moreland’s Guttering from Winchester, VA has a poor rating of D+ on the Better Business Bureau’s website. If you want to read an entertaining letter dated June 29, 2021, that I sent to Mr. Delmas Moreland of Moreland’s Guttering, a link to it is below. It clearly shows the absurdity of Mr. Moreland’s claim that he did the best he could do. https://drive.google.com/drive/folders/1fkHTcSidzPFCtwUBkruBIMmenhLDTnIx?usp=sharing He didn’t respond to my letter, just as he didn’t respond to the BBB’s repeated attempts to mediate. Why is that? I suggest you stay far, far away from Moreland’s Guttering.