Southern Industries

On April 4, 2022 I was approached by Southern Industries salesmen about having new windows and gutters installed. They gave me an estimated 4-5 weeks for installation. It wasn't until August when they finally got me scheduled. There were two occasions when they texted me and said they were coming to install them the next day after the text, however, I was out of town on both occasions. If they had set up a scheduled time at least a week in advance, I could have made sure I would be in town. This is the way this company functions as I have learned. They will show up at their convenience, without much notice and if you are not there, you will not see them again for months. The windows were installed in August, but the work was not completed because they did not have everything they needed to complete the job and also said they had to go to another job. The caulking was done poorly and there are large gaps which allow water to get in and get behind the windows(4 out of the 8 windows have gaps). The project supervisor has promised several times to come out and finish the job, but he continues to not show up at the scheduled times he has set for me to be home to finish the work. It is over a month(close to two months) since the windows were supposed to be installed and his persistent failure to finish the job is unacceptable. Customer service is extremely poor. The office personnel are unable to get in touch with their service techs/supervisors and can not help you. I am very sorry I went with this company. I am extremely disappointed in the service and concerned about the underlying damage being done to my home with rain getting in through the gaps left around the windows where the caulk is missing. 9/29/22