DEWAARD & BODE

Years of service for our 10 Miele appliances--always excellent. Andrey knows everything!

Worst customer service experience EVER! As the contracted service company in our area, DeWaard and Bode refused to service our product. We received a call from the service department explaining that they would not do the work because we purchased our product from a competitor. Fine! They proceeded to explain that the company we purchased our appliance from participated in practices that DeWaard and Bode does not support. In addition, it was also explained that while they do receive reimbursement from the manufacturer for the service work, it is not enough to make it worth their time and sustain their service department. They told us that we were welcome to pick up the parts for our appliance, but that was where their obligation ended. The parts were sent to DeWaard and Bode after I directly contacted the manufacturer with an issue and I was told that DeWaard and Bode would contact me to set up a service appointment. Mind you, we have purchased from DeWaard and Bode multiple times in the last several years...NEVER AGAIN! I attempted to have a conversation with the manager as to why I was upset with the way this situation was handled. He repetitively looked at me and said, "But I don't understand why you are upset." I finally left because I was clearly wasting my time and once again contacted the manufacturer of my appliance. The employee I spoke with there clearly understood my frustration, agreed that I should not have been involved in the politics, and also felt this interaction to be very unprofessional. DeWaard and Bode has every right to refuse the service work, but this was handled very unprofessionally and the response from upper management was unsatisfactory. While I would prefer to buy locally for the most part, I cannot stand by and support a company with this poor level of customer service and lack of professional approach.