Eric's Appliance Repair

Terrible experience. I hardly ever leave negative reviews, but this was such a horrible customer service experience, I almost can't believe it. We spoke with Eric to have our dryer repaired on Monday. We settled on a time for the very next morning (Tuesday) and were at home and ready for him to arrive during the 2 hour window he gave us for the repair. He did not show up and later told us that he won't come out unless he confirms the appointment on the phone day of, even if you talk to him the day prior. I wish he had told us that at the time of setting the appointment so that we would have known to keep our phones on us. When he didn't show, we rescheduled for Thursday. On the phone before he arrived, I kindly asked him to park in a designated parking area on our property because our home is also a business, and if cars are parked in the driveway its confusing for our customers. He parked in the middle of the entrance to our parking area which would have made it difficult for cars to park properly, so right after getting out of his (large) vehicle, I asked him kindly if he wouldn't mind moving his vehicle to a very close, actual parking space and a place that would allow for through traffic and clear parking for our customers. He responded in a very angry, highly unprofessional tone to me, huffed off to his vehicle, slammed his door, and drove away without even telling us he was leaving. After now knowing how unprofessional Eric is, I'm glad he left before repairing our dryer, because I wouldn't trust him in my home, around my family, or with my appliances.