United Group Construction

We hired United Group Construction in July of last year. The re-model and repair issues with Mike has been a very emotional experience. We started with Mike doing our front bathroom. The entire remodel ended up going from one bathroom to two bathrooms and a copper plumbing. We like our bathrooms, but their has been too many mistakes. Mike felt we got our money's worth and whenever we would disagree he was extremely argumentative. It was just 2 months when the issues started. First, the grout started cracking, and the sealant around the bathtub was peeling off. They came back twice to re-grout and re-seal but it didn't fix the issue. Then Mike said it was an issue with the studs and the acrylic bathtub so they would have to break the tile and bolt the tub to the wall which we thought would have been done the when remodeling the bathroom. I appreciate that Mike came back to fix the work, but the third time he came back, they put the faucet back on and a small crack formed on the tile. On this visit he had the nerve to ask money for the supplies and labor in a text after it was all done with no invoice, even though he is fixing the original job. My husband told him no way are we going to pay because it is the original job that has not been completed correctly. Mike is an extreme hard core salesman. His strategy is to gain your trust in order to get as much money as possible. At first, Mike was very helpful, but slowly after you sign his contract and his workers begin working it becomes a different situation. Talking to him is useless because he will just argue and argue and literally never take responsibility for his part. He has to always be right and/or has an excuse or reason why he is right and will just talk over you even if its lies. It is like walking on egg shells and soon I felt I had to be very careful what I would text him so he would not go off on a defensive tyrant. One time my husband wanted to give his workers a tip and Mike called me telling me he was the owner and he doesn't run his business like that, he pays his guys well and don't do that. When I made the first review I had felt a little pressured because he kept asking me to do it. I did it but soon after issues began to happen. When I changed my review he called my husband extremely upset and never once did he say sorry for all the mistakes and issues with the bathroom, he deflected all blame onto others and at one point insinuated that we might have cracked our own tile so we can make bad reviews about him. His invoices are very vague and do not include itemized prices. He said the invoice itself is his warranty but my husband asked him about a warranty and he just talked in circles, and then the second time he asked about the warranty that's when Mike said the actual invoice is his warranty. My husband asked him where on the invoice is it written and Mike still wouldn't admit that it wasn't written down on the form. He just stated over and over the invoice is my warranty and I give you my word. Due to the fact that his invoices are so vague, it leaves it open for him to continually find reasons to ask you for more money, and he is classic for telling you how much free things he has done for you and how he has gone above and beyond for you. My husband even asked him, if he gave us all that free stuff why wasn't it documented on the invoice. My husband also said, why didn't the invoice state that if Mike finds additional problems then an additional cost will incur. I had some friends who needed help with their houses so I recommended Mike before all of the issues, and my friends had the same issues with him, so they never asked him back for other jobs because he is so hard to communicate with. If you call United group Construction make sure every single thing is in writing or on audio recording so you can play it back to Mike when he starts to argue, rationalize, or give reasons why your wrong and he's right.