Pilgrims Heating & Air

EXCELLENT SERVICE. HAVE USED THEM AS A REAL ESTATE BROKER FOR OVER 15 YEARS. BEST PRICES I FOUND.

The verdict is still out on Pilgrim Heating & Air and I should note that this review will be modified if they resolve my issues within reason. I am in the middle of trying to get them to address numerous concerns that I have had about my entire HVAC system which is only six months old as my house is newly built. Long story short is they were hired by my builder and between the two decisions were made without my consent and in contravention to common building practices. Pilgrim continues to maintain their stance that they were hired by the builder and not me, so therefore they did what the builder asked them to do despite the fact that it was likely against their better judgement. I have had my system reviewed by two independent companies that provide energy audits and both were surprised by the system that was put into my home. Both of these same companies provided consultation and advice to my builder and Pilgrim during the building of the home. That advice was not heeded and not followed by Pilgrim because as they continue to say, "We were hired by the builder, not you". The guys that come to your house are great and I have no issues with them. If I had to criticize, it would be that they do little to educate the homeowner and offer little consultation for the benefit of the homeowner. More often than not they will say that they were "just doing what we were told". It's 2015 and with the current state of customer service in this world, this attitude doesn't make any sense unless your only goal is to keep your job. I can tell you that the office staff doesn't care for me too much and called me "unreasonable". In addition, the representative said "I can't wait for your warranty period to be over". As I mentioned, I am going to be fair and give them every opportunity to make things right and start working for me and not my builder; who is mostly absent from this situation by the way. IF Pilgrim solves my issues in a timely manner and to our satisfaction, I will revisit this review and offer praise where and if the situation warrants. If you care to discuss anything in detail or hear how my family's health and finances have been impacted as a result of my home's HVAC system, feel free to reply back to me and I will provide you my phone number. It is a very interesting story. When you tell your HVAC contractor that your wife and son have had a number of nosebleeds and other weird issues as a result of the air quality in your home, you would expect them to move quickly... wouldn't you?