CertaPro Painters of Central IL

We hired CertaPro to pressure wash and stain our exterior fence. The person responsible for the pressure wash used equipment that ran constantly without a trigger on the wand. He worked on a weekday and when we arrived home saw that he was hanging the wand on the fence when he needed to move the equipment or step away for any reason. Essentially, each time he needed to take a break our lawn was being pressure washed. We quickly took a cell phone video just in case but were hopeful that this only occurred the one time. Unfortunately a few days later the grass was dead in numerous spots along the fence. We contacted CertaPro, who sent someone to look at the issue. We showed this person the lawn and the video to which they replied “but it’s water, it should be good for the lawn”. In full disclosure, they did offer to throw some seed on our lawn. Anyone who has attempted to overseed a lawn will agree that summer is not an effective time to do this ultimately yielding little results. In the end we completed one project but created another. The fence did come out nicely, which is what we paid for. The lack of accountability, poor customer service and additional lawn care was not included in our quote. I’d recommend saving yourself some frustration and going with another one of the many companies willing to do this work in the Bloomington/Normal area.