Empire Moving Group LLC

Disgusting, soulless company. If you’re not in the market to be deceived, insulted, and screamed at, turn back now. Notice how many of their positive reviews are vague and posted at the same time? Empire will make your move a LIVING NIGHTMARE. Empire couldn’t be nicer when they’re luring you in for money. That’s the first and last time you’ll receive any customer service. Afterwards, Empire sells your move to a shady carrier that has up to 30 business days to get you your belongings. Mine showed up on the 30th business day in crushed, open boxes. Empire will not move your belongings. They’re a broker. They don’t tell you that when you’re negotiating, but they’re more than happy to tell you they are when it’s been weeks and their default reply is “contact your carrier” (this is after they told me I was “annoying” for checking on the status of my belongings). The employee that arranged my move gave me his “personal number”, but whenever I tried to call it after making a deposit, it forwarded to an answering service. The carrier only replied to texts once every few weeks. They also charged me $300 more than Empire, showed up in an unmarked truck, texted expletives, screamed during pickup, and screamed over the phone that “it was going to hurt me” if I asked for my belongings. This carrier ultimately didn’t deliver my belongings, thankfully, as I was scared for my safety due to their hostility. I would have rather walked the 1,000 miles of my move on the side of the road in the blistering heat with my belongings than have ever done business with this pathetic excuse for a company. They’re repulsive. It’s a shame they’re allowed to even operate.

DO NOT contact Empire Moving Group. They are brokers, not movers. They claimed to be the “only movers with a 5 star rating” for my route, but then I found out they assigned a 1.7 star rated moving company for my move. I tried to cancel 2 MONTHS in advance and was told my deposit was not refundable. The 1.7 star moving company’s website offers a full refund as long as it’s 2 weeks before your move date. So they kept my money even though I pointed out that the actual moving company wasn’t getting a dime. They offered me a 50% refund if I signed an agreement not to give them a negative review. These are professional criminals, not movers. I’m sure their 5 star reviews are bought. BUYER BEWARE!!

It’s satisfying to count on professionals. Service was excellent. Accurate quote without hidden extra costs. They are pretty organized the schedule ran as planned, which I highly appreciated since I was moving my office and needed to get it done fast to keep my business going. Great movers!

Pretty kind and punctual guys, they had a great attitude for work too. What we liked the most is their commitment to resolve any issue, despite we had troubles disassembling one of our beds they were there to help us, they took care of everything. It’s a reliable and serious company.