Fuel Assistance ABCD Inc

I've gone to 2 branches of the company. One is in Dorchester and one in Boston Common. They are all equally rude and disrespectful. I received unpleasant service. The Vietnamese lady in Dorchester branch acted like she tried to shoo me away. When I asked her about my application and paperwork, she suddenyly stood up, constantly said "I don't know" and tried to jump in my mouth. Worse, she even went somewhere else in out of blue. Then on January 18th, around 3:00 p.m, I went to 178 Tremon st, and met this middle-aged Asian woman. This time was somewhat better but still was one of the most horrible service. I signed in my paper with my first and last name. When it was my turn to walk in, she only called my first name. I corrected her but she didn't say anything and walked away, left me out of nowhere trying to figure out which room should I go. Unlike the other services that I've worked with, she did not greet me. Then I tried to explain things twice, she said "I don't care what he said, I need the bill". Like seriously? Does she know to say something better? Worse, when I gave her my paperworks, she didn't even read. Hope you will do something to this terrible service.