Sterling Air

Mr. Silver was an excellent salesperson and made me feel like he cared about my understanding of the process. I felt him to be honest and trustworthy and he handled himself professionally in the initial proposal & contract signing process. Mr. Silver will come out at all hours when most companies will have you wait until the next day or morning. I'll give him that. However, Mr. Silver took over 4 months to do a simple AC swap out. When I questioned needing a condensation pump, he took personal offense. I sought a second and third opinion as best I could being careful not to allow other companies to physically examine the workings so as to not jeopardize my labor warranty with Mr. Silver. We never agreed to or authorized the installation of the condensation pump that was recommended by Mr. Silver and yes, another company. After months of nearly begging Mr. Silver to get to completing our install, he sends 2 of his "techs" to complete the work. Once he discovers we are not authorizing the installation of a condensation pump, he refused to proceed with completing the contractual obligation of the remainder of my installation. He'd been paid in full months prior. He was asked to do nothing more, nothing less. He lost his mind. He threatened to have his techs remove the temporary condensation line for which I had paid him over a month prior to install. Essentially, he abandoned the remainder of the contract unless we allowed and paid him for a condensation pump. By the way, the pump was not necessary as the original drain line was NOT faulty/broken as Mr. Silver stated. The company hired to complete the install simply blew out the existing drain line with compressed air and it has worked perfectly since. No $980 condensation pump installation needed. Mr. Silver handled himself extremely unprofessionally. I was called and idiot and my husband was asked if I was going through menopause. Yeah, this actually happened. This is the most unprofessional tradesman I've ever dealt with. Apparently he doesn't realize the power of "word of mouth" advertising. We were very understanding when the delays were due to Covid-19 related incidents however he was constantly able to be busy installing other units throughout the months he delayed completing ours.

Mr. Silver was an excellent salesperson and made me feel like he cared about my understanding of the process. I felt him to be honest and trustworthy and he handled himself professionally in the initial proposal & contract signing process. Mr. Silver will come out at all hours when most companies will have you wait until the next day or morning. I'll give him that. However, Mr. Silver took over 4 months to do a simple AC swap out. When I questioned needing a condensation pump, he took personal offense. I sought a second and third opinion as best I could being careful not to allow other companies to physically examine the workings so as to not jeopardize my labor warranty with Mr. Silver. We never agreed to or authorized the installation of the condensation pump that was recommended by Mr. Silver and yes, another company. After months of nearly begging Mr. Silver to get to completing our install, he sends 2 of his "techs" to complete the work. Once he discovers we are not authorizing the installation of a condensation pump, he refused to proceed with completing the contractual obligation of the remainder of my installation. He'd been paid in full months prior. He was asked to do nothing more, nothing less. He lost his mind. He threatened to have his techs remove the temporary condensation line for which I had paid him over a month prior to install. Essentially, he abandoned the remainder of the contract unless we allowed and paid him for a condensation pump. By the way, the pump was not necessary as the original drain line was NOT faulty/broken as Mr. Silver stated. The company hired to complete the install simply blew out the existing drain line with compressed air and it has worked perfectly since. No $980 condensation pump installation needed. Mr. Silver handled himself extremely unprofessionally. I was called and idiot and my husband was asked if I was going through menopause. Yeah, this actually happened. This is the most unprofessional tradesman I've ever dealt with. Apparently he doesn't realize the power of "word of mouth" advertising. We were very understanding when the delays were due to Covid-19 related incidents however he was constantly able to be busy installing other units throughout the months he delayed completing ours. DESCRIPTION OF WORK