Michael Wallace Plumbing

I know Wallace plumbing is a commercial plumbing company But I had a couple small problems at My home, I talked to the field superintendent Charlie about doing these small repairs. I was worried that they would either be too busy or I couldn’t afford them. Charlie came by my house assessed my problem and fixed them while he was there only charging me an hour labor They are very professional and were there when they said they would be there. I would highly recommend Wallace plumbing for any of your plumbing needs as they are not just A commercial plumbing company But a plumbing company capable and willing to handle any of your plumbing needs

On Monday, January 15th, one of the employees of the business tried to run me off the highway as I traveled 85S. This event was even reported to the police as it happened. I contacted the office and made a complaint. She assured me I would receive a callback. Never happened! I contacted the office the next day, was referred to "Robert" (manager). He stated, "The employee was terminated." I informed him that I needed some form of proof & also if possible the employees name as I was going to pursue charges. He now tells me the HR manager handles that, they were not in & he would have them contact me the next day. I received a VM from someone claiming to be the owner "Mike Wallace" 5mins later and called him back. Here I am thinking this would be handled in a professional manner, after all, one of your employees driving a company truck just attempted to cause me great harm, damage my vehicle or worse, could have killed me! Well nope! This man was RUDE, DISRESPECTFUL &, UNPROFESSIONAL. He told me that he "disciplined his employee" & if I felt the need to make it a big deal then that was on me. When I asked what type of discipline he received he yelled: "That's between me and my employee and I don't have to tell you anything!" I stated to him that he may want to express that policy to Robert who I had just spoken too, & stated the employee had been "fired". At that point, he became enraged & told me it was "none of my damn business what his policies where".He became hostile & threatened to file harassment charges against me because "You have called this office 4 times." our conversation was per his request & was only the 3rd time I called his business. He then hung up on me. He DOES NOT CARE about complaints, so do not waste your time. I have never encountered such ignorance in a business. Also, the driver had placed black tape over the last two numbers of the business phone # on the truck.