Carlos Kata Appliance Repair

I would never recommend their services. carlos has been to my house numerous times for the same issues with my fridge. 3 times within a year.The last time he came for my fridge he said he reset the panel and give it 24hours to cool down. mind you he didn't look through my fridge at all to actually diagnose the problem and the fridge had been reset numerous times prior to him coming. the fridge was not fixed. it didn't cool at all. you couldn't hear it turn on or anything. he was in and out my house no longer then 10 minutes just to push a few buttons. we called American home shield because it was still not fixed. they got in touch with Carlos and he diagnosed the fridge over the phone again with out looking through my fridge. carlos said it was just the compressor but 3 parts were ordered including the compressor. it took weeks for him not only to receive the parts but to install them. when he came to install the 3 parts he did not install the 3 parts. but just one part that was the compressor. American home shield said he was going to replace all 3 parts. which he did not. the fridge and freezer cooled but now it's having the same issue as before with the freezer not cooling anymore. the problem was fixed with a bandaid and not completely. carlos was not responding to my husband or my calls. he would also not update us at all. the only way we could get in touch with him was through American home shield. now that there is the same problem with in 30 days he refuses to come to actually fix the problem with the fridge and now American home shield has to find a new contractor to come fix the fridge which will take time to find a new contractor. so not only did he leave us with absolutely no fridge for weeks, he didn't fix the problem completely and refuses to come back to fix the problem he could've done from the beginning. again he only replaced 1 of the 3 parts he ordered for the fridge to fix it. this was very unprofessional the service was never done properly. I requested for american home shield to put him on a do not call list after this experience.

ONE STAR BECAUSE IT'S THE MINIMUM REQUIREMENT They pieced my washing machine back together with wrong parts that fell off and they DO NOT stand behind their work.

Carlos showed up on time and explained everything he was doing, and very professional.

Horrible person is rude and didn’t fix the issue.left the refrigerator in worse condition