Germino flooring

These are good people who did a BAD TILE INSTALL on our tile floor throughout our Condo (1,450 sq.ft). It is so bad that it ALL has to be demolished and new tile replaced throughout the entire condo! They did not use any spacers or tile leveling corners or clips to achieve a flat surface (24x24" tiles) therefore none of the tiles are flat and all the spaces between are different and the spaces too large! Some tiles are higher in corners or the entire tile edge is higher... and some are way lower than others!!! The grout was very poorly done with depressions between the tiles! It is costing us $25,000. to redo this job. I called and left messages for 2 years after the job and they do not return my calls. I recently called again and wrote saying that I would be taking legal action and asked that they help with the tile removal - we do not want them to pay for the tile, just help with the tile removal! STILL they don't have the decency to call. They are good people and did a good job on all of the other things they did for us: Paint the walls, paint the kitchen cabinets, install & paint the baseboards and other wood-work, moved a ceiling fan and light, however their business is FLOORING and it is BAD! This has caused us extreme stress for the past 2 years and affected our health negatively: high blood pressure, anger every day when I see the tile etc. I'm very sad that they wouldn't at very least speak with us and try to work things out amicably. We don't want to ruin their business, however two years waiting and hoping they would contact us is enough! How can they offer a warranty if they won't return your calls and try to rectify the situations that they have created? Its very sad to have to write this review! Alixe