Two Maids & A Mop

About Two Maids & A Mop Two Maids & A Mop is proud to proclaim itself as the hardest working & most popular housecleaning service in the entire Charlotte area. Our company was born on April Fools' Day in 2003. Yes, we've always laughed at the idea that our company's birthday is on the same exact day as the national joke day! And yes, there's been plenty of days when we all thought this was one big elaborate joke. But we've learned a lot of since that first day way back in 2003. The biggest thing we've learned is that cleaning houses means much more than just cleaning houses. I know that sounds a little crazy but just trust me - our customers simply expect something different from our company. Here are four reasons that customers expect a different kind of cleaning company when they hire Two Maids & A Mop. Two Maids Staff 1. Our customers expect us to arrive on-time, every time. We guarantee our arrival like no other cleaning service in the Charlotte area. If we're late by even just one minute - your cleaning is 100% FREE! We promise that no other cleaning company in the area can match our guaranteed arrival promise!! 2. We've learned that customers want their housekeeper to act like every other professional. We will not forget about you after your first phone call. Gone are the days when your cleaning service starts out great & gets worse over time. This isn't a side job for us & this isn't just an easy way to make some quick cash. This business is our life and we treat our customers like real customers. That means we provide exceptional customer service, stringent quality control & unmatched employee training. Better stated..... we promise that we'll act more professional than any other cleaning service that you've ever hired! 3. Most importantly, we've learned that customer feedback is the most important tool that we can use to satisfy our customer's needs. Some customers hire us because they think our name is a little silly. Some hire us because we're the first company to pick up the telephone. And some hire us because their neighbor thinks so highly of our services that she tells the whole neighborhood. But .... if we had to pick one reason that you should hire our service - we'd pick the TwoMaids Pay For Performance Plan. It's our one, big, huge competitive advantage. No other housecleaning service in Charlotte can claim that customer feedback is more important to their company. That's not a marketing slogan or pitch - it's a fact!! At Two Maids & A Mop, your opinion directly determines our employees' level of compensation. The happier our employees make you; the more money they're able to earn with our company. It's an awesome motivational tool and it's simple to figure out why it works - our Pay For Performance Plan creates owners out of every single one of our employees! Our employees have some skin in the game and that's the primary reason we work harder than anyone else to make you happy. 4. Our company is licensed, bonded and insured against any worst case scenario. In addition, we provide workers' compensation in case of injury while in your home. We also conduct a comprehensive, nationwide criminal background check on every one of our team members. You can have complete confidence that your home is safe while we're cleaning your home. Most importantly, we promise to deliver the best customer service you've ever encountered from your initial phone consultation to the actual house cleaning. We're not your normal house cleaning company and we're proud of that fact!!! Just because we clean your toilets doesn't mean we can't look, talk, act and clean like a professional! We take a lot of pride in hiring Charlotte's best, most qualified people. Our turnover level is extremely low and that gives us a very good chance to send the same people to your house on a regular basis.