Timberline Foam & Upholstery Supply

It was awful. They used a different fabric around the bottom of the chair without even calling to make sure I would like velvet (my material I turned in was an international Moroccan leather and cowhide). I paid the upholstery company 275 to reupholster one chair. After receiving the chair, I called to talk to them about using different fabric around the base of the chair (which again was velvet, completely different than my materials I provided) and the gentlemen on the phone was entirely rude and inappropriate. He hung up since I disagreed with their fabric choice and I called management back to discuss it. Unfortunately the management was entirely rude and again said that I signed off on my work order (I didn’t order any velvet at all and no call was made to me for their selection of this completely different fabric). I will never go back. It was entirely too expensive for not getting what I wanted (the velvet they picked out looks cheep and doesn’t match the fabric I gave them) and management/their business was not understanding at all, nor professional and did not give any remedies to the situation. Sadly I tried calling back to discuss the matter and resolve it (after seeing a message posted by the manager in one of my reviews) and the management never returned my phone call. I would think that the company would want to resolve this issue/concern. However, after a few days of not receiving a return call from the company, I have decided to file a complaint with the BBB of Colorado Springs to help bring resolution to this situation.