Quality Essential Renovations, LLC

Casey from quality essential Renovations completely wasted my agency's time and resources. Casey is not the owner of this business and never had the authorization or consent of the actual business owner to make any sort of financial decision. My agency designed not one but two websites over the course of this year and was never paid one penny. It all started earlier this year when Casey reached out to my agency requesting a fully custom website for this business and when we finally delivered it, Casey went completely ghost and did not return any of our calls, emails, or messages regarding the payment and approval of the website. We let it go as a charge off because we figured that he had no intention of purchasing it. Then a month ago Casey reaches out again to my agency requesting a fully custom-built website and even gave us specific details and description of how he wanted it designed. I guess that he forgot that he had already requested a website earlier this year and when I reminded him, Casey said that the actual business owner (not him) was not able to purchase the website at the time however that now with this new website, the second website that we designed, Casey had gotten the green light and approval from the actual business owner to move forward with not only the website but also our monthly marketing services. We proceeded to designing him a website again and when sending it over for revisions and approval, Casey once again went completely ghost and did not return any our messages despite countless efforts. He only responded until recently stating that he does not like the design and therefore will not pay. Our agency could have easily done the necessary edits and revisions as we requested in order to get the final approval but Casey never even had the respect to even give us any sort of feedback whatsoever on our design because he never had the intention of purchasing it and simply wanted to waste our time and probably simply see how a professional design would have looked if he ever decided to purchase one which is completely unprofessional. Our agency does not charge a single penny until the customer fully approves their website and we do not even charge a deposit however Casey was never the decision-maker and in my opinion never had the authorization or consent on behalf of the actual business owner to make any sort of financial decision. It takes us hours of our time and financial resources in order to design a website and it is extremely frustrating and completely inappropriate and unprofessional when somebody wastes our time when they never have the intention of purchasing our services. Over the course of this year we have wasted our time designing two completely free websites to somebody who never had the intention of purchasing them. This is not how you do business and I would have expected more from somebody who also has a client base and who also should probably hate having their time and resources wasted. Thank you very much for completely wasting our time, our resources, and doing horrible business. The worst part of this is that you never had the respect to even give us feedback and you felt it was okay to reach out to my agency and give us specific details and information on how you want a website when you literally had no intention or authorization to purchase this website or any of our services for that matter. I will be in touch with the actual business owner of Quality Essential Renovations because this is extremely unprofessional and I would hope that he is not as unprofessional as Casey.

Called Casey at Quality Essential Renovations, LLC. 706-620-4171 of course no voicemail. Had to call back several times till he finally answered. He doesn't answer phone calls, text messages or emails. Sent him pictures of my 2 doors that needed replaced on January 14th still no response. Said to resend my email he might have punched it in wrong. Still no response. He doesn't handle his matters in a professional manner. If he didn't want the job he should have told me in the beginning. Not a good experience. Thank You, Deborah Latimer 478-978-0188 If you have any questions feel free to call me. If I don't answer leave a message, I will call you back.