Omega Heating & Air Inc.

I was very very pleased with the service I received they was very polite and knowledgeable I would recommend them to anyone needing someone in the and Air and heating price was very good they get give stars plus in my book. Everyone I talked with or negotiated price with was extremely very nice and knowledgeable may they continue to serve the people Whereare they are needed They are a give star plus in my book

Dealing with Omega Heating & Air, Inc. has been such a nightmare and I will NEVER use this company again. My husband and I have been working for nearly two months to get a resolution to a problem we are having with a unit they installed. The first Technician Omega sent to our home glanced at the unit with a cellphone flashlight and immediately tried to sell us a new furnace without even looking at the furnace. The second technician they sent said he had never seen the problem before and didn't believe there was a problem with the unit and suggested that we pay Omega to clean our ducts. The third technician they sent said he had never seen the problem before but didn't believe it was a problem with the unit and suggested we purchase an infrared light to install on the furnace. We had the ducts cleaned by a different vendor, purchased the infrared light, purchased two new carbon monoxide detectors, purchased two air purifiers and had four other A/C companies to inspect the furnace and ac unit. Each of the a/c companies, collectively, said the furnace is NOT the problem and that they believe there is a faulty coil on the new unit which is causing white flakes to blow through our vents. We even contracted one of the other a/c companies to replace the furnace. The new company made the appointment, the Owner came to inspect the unit himself and said it would be easy to sell us a new furnace but they had to let us know that the furnace is NOT the problem and we would be wasting our money. Since our a/c unit is under warranty, we reached out to the manufacturer several times who told us we must place the claim through Omega who at this time has decided to stop taking our calls. The Manufacturer also told us to contact another vendor from their vendor list to repair the unit. The other companies from the list would not honor the warranty. We have left messages for about two weeks trying to reach Joseph but he is never available and never returns our calls. We also found out that our unit was not registered with the manufacturer by Omega and Omega didn't tell us to register it directly which resulted in warranty coverage period being reduced by several years. If we had not contacted them for assistance and resolution with our faulty system we would not have known. We have had to move out of our bedroom into another part of our home so that we are not breathing the potentially toxic flakes that are coming from the a/c unit. After getting the run around for these two months AND still sleeping in a different bedroom in our home, I was finally able to speak to Joseph. He said he set up an appointment with the manufacturer of the a/c unit and that he would call me back to schedule the appointment. He, of course, did not. Fortunately, we have kept the receipts and written statements from the other a/c companies and vendors we have used to try to resolve this issue and will be seeking legal counsel going forward for resolution. Save yourself some trouble and just don't use this company!

I was using this company for 4+ years for tune-ups on my house and a rental property. Had an ac unit and furnace replaced in two different houses and even had a 2story townhome zoned in order to control a single unit between split levels. Both properties had tuneup prepaid contracts. This is where things started to go downhill. Instead of the company calling to schedule the biannual tuneup now that I was a PREPAYING customer, they, without telling you, expected you to call up when it had been six months. I prepaid so I wouldn't have to keep up with that. They refused to refund me after the year had gone by with no servicing from them. Here's the worst part: when they installed my second property's furnace, they sent out guys that had never serviced the property before. The men stated that they were a little worried the furnace wouldn't fit in the attic bc it was so big. Fast forward a little over a year when trying to sell my home, the inspector informs me that some truss webbing in my attic had been removed and was causing structural damage (a crack in the ceiling appeared almost a year prior). These incompetent guys cut a very important part of the frame to my roof!!! I would NEVER recommend this company that doesn't take responsibility for their actions, or have any respect their loyal customers.