AdvantaClean of Greater Dallas

PLEASE READ BEFORE HIRING THIS BUSINESS as all reviews posted here seem to be from its friends and family. We hired this business in 2020 for a water restoration in our house crawlspace. The sales team was quick and responsive and gave us the most competitive quote we received. WARNING: Do not get impressed by their "amazing" sales team, or the most competitive quote/proposal (like we did). This will not last and end up being a BIG mistake. Blinded by their politeness and friendliness (before the contract was signed), we decided to move forward. Once the advance payment was made, our experience turned in the other direction. The Project Manager, Allen was pushy and unfriendly. This company kept on increasing the scope of our work. In fact they would perform the additional "out of scope" work only to inform us at a later time. We had no where else to go with their big equipment, humidifiers etc. all over our house. The project manager and the crew that used to come and work on a daily basis were not friendly (to put it politely). We always preferred to leave the house when they would work. Our family never felt safe inside with this company's personnel around us. When things were getting out of control, we decided to call Bryan, who is the owner of the business. We wanted to request a new quote for all the work that was performed (given the project manager had performed the scope out of the original proposal). Bryan was impolite (yes he did raise his voice to scare us) and kept giving us excuses how he cannot give the exact quote given the complications involved in the project. And that he would have to perform additional work to even know the exact scope and amount. Long story short, we had to ask them to leave. And FIRED this business. We were so scared in firing them (to avoid retaliation) that I had to ask few of my friends to come with me. We had to move out of the house for good. In the end, we hired another business to finish the mess Advanta Clean created for us. This is the WORST and HORRIFYING experience we have ever had in the service industry. We, as a family, felt we were HARASSED by this business. Not only during the project, but also, from their collection people (including Jimmy Brown) that TERRIFIED us long after. We ended up paying 4X of the original proposal just to get this business not chase us. I will hide my identity as I post this review (just to protect myself) and in hopes to prevent you from becoming this DIRTY business's future prey. PLEASE DO NOT HIRE ADVANTA CLEAN. EVER.

Great presentation/sale. Hired. Adjust the quote after they start the job. And then added cost for them taking longer to finish. All for the same square footage as original quote. Broken plumbing discovered after they left. AdvantaClean never personally inspected their crew's unsupervised work but comes by at the end of the job to cover up before inspector arrives, while trying to contact the inspector ahead of time. UNSCRUPULOUS business practice.