Tile Contractor - Corvallis, OR
Average rating
4.62
4.6
Average rating
Average rating
Peter A.
Strung me along for months, then didn't do the job! I wish I had received the "great service" from the "wonderful, helpful" people at MVT. Unfortunately, I was strung along for months and then dumped by Bert. Bert came to my house in Salem to evaluate a tile job for a kitchen and 2 bathrooms, and took full measurements. I had questions about the rigidity of the wood floors with hardybacker, but Bert said they were fine. In the kitchen there was an area with MDF over the plywood subfloor. as expected, Bert said the MDF would have to be taken off and covered with hardybacker. Bert suggested that since he lived in Salem, he could do the tiling all at once or in 3 phases. He said he was booked up for about 2 months, so it would be a while before he could start. Since I had researched tilers in the area, I wanted Bert to do the job, so I said fine. Then the B.S. started. Bert's assistant called me and said that they had lost a tiler, so it would be about another 2 months wait. She said that would be about mid January 2021 when the job would start, and asked if I wanted to wait. I told her that I wanted to wait for Bert, and she said she would let me know. On 1/21/21, I called MVT to find out when Bert would be starting the job. Bert's assistant told me that I was not even on the list because I didn't make a down-payment . I told her that neither she nor Bert ever mentioned anything about a down-payment. Bert's assistant said, "oh, sorry." Anyway, you wouldn't make a down-payment before picking tile and the date being months before the start of work. Then she asked if I wanted the names of 2 other tilers. I said, "No, I want Bert to do the job he said he would do." She said she would ask Bert to call me. Bad to worse: Bert called this morning, and left me a voicemail acknowledging that he had been to my house and taking full measurements. Then he said, "I believe 'we' passed on it." I don't know who "we" is, but it certainly did not include me. The worst part of this is the line of CRAP about passing on the job. He said he wanted to concentrate on Corvallis, blah, blah, blah. Nobody at MVT "passed" on this job. The proof is: telling me to remove the MDF from the kitchen, saying the floors were rigid enough for tile, saying that the job could be done in phases, and asking me if I wanted to wait for MVT after they lost a tiler. I had hoped that Bert would be a stand-up professional and and do the work he said he would. But professionals don't come up with garbage like "I believe we passed on it" when they did not. I waited several months just to be pushed off a cliff by MVT. Now I get to wait for months starting over with a different tile company. If Bert or anyone else at MVT posts a response to this rating repeating that "I believe 'we' passed on it" garbage, or any other excuse/rationalization, it's pure hose poop. Does anyone know of a truly professional professional tile company in Salem that actually completes the job they said they would do?
Address
907 NW Sycamore Ave
Corvallis, OR 97330