CertifiedAve

Paul Benitez and his girlfriend are scammers and steal from good people! Made appointment to get equipment and satellite service charges before he does the work and never seen or heard from again! Stay away they are bottom feeders and will take you for a ride!! Check YELP! Got us for $500 and many others for hundreds or more!

very poor service...money cruncher

This guy is a fraud! The worst experience you can imagine... I needed security cameras installed for a commercial property in Orland Park, IL. I am from NJ and started looking for vendors that can service Orland Park, IL. I came across a company by the name of Certified AVE based out of Crest Hill, IL. I checked out their website and noticed that they are a " Better Business Bureau- Accredited Business". Seeing that I felt a little more comfortable. So I went ahead and hired Paul B. to furnish and install a 5 camera wireless security system for the property. I had to get a commitment on dates from him so I can book my airline, hotel, and car rental. He insisted on getting paid for 100% of the equipment and 50% of the labor up front prior to committing the dates for the "2 day install". So I directly deposit $4,400 in his account and booked my trip. 2 days after he receives the money, he tells me that I need to make sure the lift is rented and delivered for the dates. I told him, why do I need to rent it? , He then throws the 1st shady act, stating that, it is not included in the price. That costed me $700 more, which should of been his expense and not mine. I had no choice at this point but to go ahead as have already paid him majority of the monies. Come on first day of installation ( Thursday Feb 23, he arrives an hour late goes thru the site with his tech and after an hour or so he says he doesn’t have all the equipment yet so he can’t install today. At this point I am shocked and don’t understand. Shady Act # 2 So I took it upon myself to contact the manufacturer and they stated that it was delivered at Paul’s house earlier the same day. So I tell Paul and he calls his wife and , sure enough it was delivered. So he left to go pick it up and that took a good 2 hours. Time was an issue for me as now that I am renting this lift which is costing me now daily and if he ends up taking longer I will have to pay additional rental for it. He comes back and ends up working only couple of hours. On the second day (Friday Feb 24), again an hour late, he installed 3 cameras on the pole using the lift, but at the end of the day he then realizes that he needs to go back and bring a the wireless antennas down as he has to still program them. He leaves with all the equipment and says will program it at home. That now means that he will need the lift another day. That is Shady Act #3. So day 3 (Saturday Feb 25), he shows up without his tech and spent the entire day on the phone with the manufacturer and was not able to even program one antenna. He gets frustrated and leaves for the day and takes the antennas with him and the rest of the equipment and says that he will program it. I told him that you took the equipment to program it at home, he said yeah he didn’t get to it. Day 4 (Sunday Feb 26) calls me and says that he will do it on Wednesday. I tell him that I will be leaving on the Tuesday Feb 28. He states that he will get it done. I fly back and I reach out to him on the following week to find out where he is with the completion of the job, he tells me that he will need more money as he has to rent the lift and materials. I told him the delay was on him and materials for what?? I paid you a contract price that should of included the materials and the lift, and that I am not willing to pay any more to him and just want the job done already as a 2 day job has now become over 2 weeks and still incomplete. He tells me to let him know and hangs up the phone. Over the next week there is no communication and he finally tells me to pay him the balance and a extra $4-500 for materials. Now I am completely upset and angry and told him to drop off the equipment that I have paid for and we both can walk away from this. He said NO. The worst part is that after calling the “BBB” they say he is not an “Accredited Business” – so basically he is a fraud and falsely trying to get customers. For all we know he has put all the good "5 star " reviews himself. If you dont believe me, please do check the image that I attached then contact BBB yourself. Just please do your due-diligence!