Twins Plumbing and Septic

I had purchased home 3.5 years prior and did not know if and when previous owners had the system pumped. Made an appointment with Twins Septic. I informed them I was a Veteran and retired and was offered a 5% discount . They were to come over to pump out septic system as a preventative measure for $275.00 or so I thought. The 2 man crew came earlier than expected which was a pleasant surprise. The crew found the tank and started digging. The ground was dry as heck due to the drought and I suggested that I get some water and pour it over the hole to loosen the dirt. They said they didn’t need to. They found the cement lid and started clearing the dirt from the lid. THEY THEN ASKED IF I WOULD LIKE TO HAVE THEM PROVIDE A SEPTIC TANK RISER AND LID TO REPLACE THE CEMENT LID FOR AN ADDITIONAL $250.00. I TOLD THEM I WOULD HAVE TO THINK ABOUT IT. Then they started to use a heavy metal bar and started beating the cement lid. I again suggested that I get some water to pour over the lid thinking it would help loosen the lid. They again said they didn’t need to and started beating the lid with a sledge hammer. At this point I went into my home.(BIG MISTAKE). A few minutes later, a knock came on the door and it was one of the crew. He said I have some good news and bad news. THE GOOD NEWS IS THAT THE SEPIC TANK WAS IN GOOD SHAPE, THE BAD NEWS IS THAT THE CEMENT LID HAD CRACKED IN HALF. I questioned how and why the lid broke. He said it was old and had been previously cracked. I questioned that, especially after seeing them beating the cement lid with a large steel bar and sledge hammer. I was noticeably upset because my only option now was that I had to purchase a new riser and lid for an additional $250.00. I complained and questioned the reason for lid being broken, especially since I had no choice in the matter other than to purchase a riser and lid. I asked if there was anything they could do to help with the cost. They said there was nothing they could do. I requested that I be able to speak with the owner and they gave me the office number. I called and spoke to Landon and explained the situation from my perspective, about how the use of a steel bar and sledge hammer had caused the cement lid to break in half right at the handle. He refused to take any responsibility and said that his crew had misquoted the cost of the riser and lid anyway and they should have charged $300.00 instead of $250.00. He suggested that he not charge my credit card and hold charging the card for a month. I don’t believe that this was a coincidence in that the cement lid was broken already. I do believe the constant pounding with the steel bar and sledge hammer caused the cement lid to break in half and that Twins Septic and Plumbing should have taken responsibility or at least partial responsibility for the incident and provided some fair adjustment other than the 5% Veteran discount I WILL NEVER USE OR RECOMMEND TWINS PLUMBING AND SEPTIC AGAIN.