242 Home Improvement

We had a dream experience working with Severen and his crew! From the beginning the whole process was new to us, being first time homeowners and a hail storm coming through! Severen helped us work through all insurance questions and get the best outcome for us! His crew came, was friendly, respectful, punctual, clean, I could go on and on! I was home during the work and was so impressed by how quickly and effectively they worked, all while being respectful of our landscaping what yard. We are so incredibly pleased with the outcome and would highly recommend this company to anyone looking!!! You wort regret the great, down to earth knowledge that Severen, Jeff, and 242 will bring!!!

Things started out great. Severen and his company (242 Home Improvement) came recommended and we believed that he could be trusted. He appeared to explain things well and worked with us on the insurance claim. After the roofing job had been completed we noticed a few things that needed to be corrected. One of the employees left their lunch garbage in the attic space, one of the skylights was not centered in the opening, and there was an exhaust vent that was sealed off. I was able to remove the garbage. Severen told us that we could caulk around the skylight if we wanted to but that he was not going to do anything about it. Severen rerouted the exhaust vent tube. Things seemed ok until I started questioning where the vent was rerouted to. After leaving many messages that were not returned and a few calls to the city, where I found out that Severen had not gotten a city permit, he sent one of his employees (Jeff) out to correct the exhaust vent. Jeff was a nice guy but he drilled two large holes in the side of the house and neither of them was in the correct location. Jeff ended up cutting away part of the soffit in order to get the vent attached to the side of the house. Of course I was not happy with this and Jeff told me that he would be back to fix it, but that never happened. I started getting quotes from other contractors to fix the holes in the side of the house and in doing so found out that 242 had also failed to properly install the ridge vent. This means that the roof is not vented which greatly shortens the life of the roof. We tried to resolve this through BBB but as you can see by the REVOKED accreditation after 15 years they have been unwilling to correct these issues.