Eagle Crest Heating & Air Cond

Worst Experience ever. Bryan was very unprofessional and was here for less than 5 minutes. He told me nothing was wrong with our system and to take a water hose to clean it off. He didn't even give us a proper diagnosis.

I had the absolute WORST experience a non-customer could have. Bryan responded to my call right away, and offered to come over to my house same night to take a look at my furnace about installing a new AprilAire600 Humidifier. He was immediately stand-offish in person, would not let me talk or express my opinion, was very short and concise. so I thought that is fine, I will do business with him even if he is the least social HVAC contractor I have known, at least he appears to be honest. We agreed on the price and I did not haggle him one bit. He was going to add me for a next day job since it was a one hour job, instead he was a no call no show, and he never returned any of my 3 calls for the following 4days. It was on the 6th day when he returned my 4th call/voice message only to act like a Complete Jerk on the phone, making absolutely zero apologies for ignoring the prior 5 days of calls, not making his possible next day appt and then had the audacity to tell me that "I should move on with someone else" and that is right after the agreement and handshake on day one when he agreed to take on this job. I hope he reads this review and understands how much of a jerk he comes off.. He says they are very popular and busy, and I am happy for him, but I can't imagine how many new customers are able to stomach his demeanor on the phone or in person, or worse to be promised a job and ignored for nearly a week without making a most minimal effort to keep his customer updated about any delays. The man offered zero apologies or explanations as to why or how he could not take 1 min out of his busy day to let me know why the job is being postpones and until when. Completely unprofessional - no matter how direct, concise and honest he may appear to be. He wasted a week of my time that ANOTHER HVAC person could have done the job sooner, meanwhile my 4 months old baby has to suffer every night and morning at 15% indoor humidity because I put my trust in the wrong person. Bryan - you sir are the biggest jerk I met in the business.