Carolina Garden Company LLC

We have used Carolina Garden for several projects. Shelley Cook has done landscaping projects for our pool and they have also built us 2 different decks. All work was done as expected and the pricing was just as they had bid. Very creative company.

Carolina Garden Company failed to stand behind their work when the construction method they employed failed. We paid over $10,000 for Carolina Garden Company to install brick steps at our home in February 2021. When the sides of the steps failed, Carolina Gardens refused to address the problem. A detailed account follows. Photos in support of this review can be found on google reviews and yelp. We contacted Carolina Garden Company in December 2020 to replace flagstone and mulch steps in back of our home with brick steps in order to provide a better pathway for rainwater drainage. Brad from Carolina Garden Company came to our home to look at the proposed work, at which time I showed him the steps we had built at the side of our home in 2017 for rainwater drainage and indicated I wanted the same design for the back of our home in order to serve the same purpose, water drainage. Carolina Garden Company quoted $9670.00 to complete the requested work and per the company’s policy, we paid half of the cost up front. Work commenced on February 1, 2020. On February 9, 2020, they indicated that they had completed the job. Upon inspection I pointed out that that they had failed to install the raised side bricks to direct the rainwater down the steps. I was told that they wouldn’t be able to cement in place a raised brick edge as had been done with the steps along the side of our house, but they could make a raised edge with masonry glue that would be as strong or stronger than cement. With this guarantee, I reluctantly agreed to the masonry glue option instead of cement. An additional $700 was charged to install the raised brick sides. The job was completed using masonry glue and payment in full was rendered. By May 2021 it was clear that the masonry glue was not holding up. We began to find bricks that had fallen over and jiggled when brushed against or lightly tapped. I contacted Brad via text to address this situation. I also contacted the manufacturer of the mortar adhesion to try to determine why these bricks were not adhering. The mortar adhesion company requested further information regarding the installation method, so I asked Carolina Garden Company to contact them. To my knowledge Carolina Garden Company never contacted the mortar adhesion company. Instead, Brad of Carolina Garden Company blamed me for the dislodged bricks and refused to remedy the problem. From his June 30, 2021 email to me: “the loose bricks are due to an external source moving them, not poor workmanship. I have no interest in furthering this conversation nor addressing any other issues with the loose bricks.” This is the last I heard from Carolina Garden Company.