Action Jackson Drain Cleaning and Plumbing LLC

Had these guys out for service before and while a bit expensive they got the job done. Called them again today for a quote to replace part of my main sewer line and they had no record of doing business with me. OK, told the gal on the phone the issue was currently happening and if they could get someone out ASAP they would get my business. Guy comes out and says he can't give me a quote because the issue is currently happening and wanted to charge me 250 dollars to clear it for the quote. So much for a free estimate. I made it very clear the issue was happening over the phone to the gal and she even called the guy and called me back to try and make it same day. Called the office back to express my u happiness with wasting their guys time and mine and she acted like it was no big deal. Very poor customer service.

If you're looking for a plumber to fix your sump pump, do not use Action Jackson. We first contacted Action Jackson in December 2015 because our sump pump alarm was going off. It was $2,000 to install their recommended $300 1/2 horsepower pump. Two months later, the new pump stopped working because the one they installed wasn't powerful enough for our system. They told us the only solution was to dig out the basin and replace it with a larger basin at $10,000+. Action Jackson told us to go through their sister company Sewer Friendly because there wasn't anything else they could do. Additionally, Action Jackson showed up in our backyard multiple times unannounced and uninvited. They also took the sewage in our basin and dumped it in the alley behind our house. This is illegal dumping of raw sewage and is completely disgusting. Lastly, they didn't put the pump lid back on correctly after finishing the job which goes against house codes. We felt very uncomfortable moving forward so we started doing more research. We had 4 different plumbers assess our situation, each one telling us that the 1/2 horsepower pump Action Jackson installed would never be powerful enough for our home's sewer system. We contacted Action Jackson multiple times to get our money back, but the owner would never call us back. We ended up contacting our bank to get a full refund.