KEYSTONE LAWN & LANDSCAPING

Verbally Abusive, Belligerent and Unreliable The job was acceptable up until about two years ago when things began falling apart. Owner has had a hard time keeping steady help, and was always playing "catch up" with our property. Requested work orders way behind schedule or not fulfilled at all, sometimes even at the last moment (e.g. Fall Cleanup) leaving us to fend for ourselves with few alternatives as most other Landscapers were booked by then. Overly sensitive with a hair trigger temper, owner cannot handle anyone justifyingly questioning his work. He has verbally abused my sister over the phone and me to my face. Clover and weeds had been spreading in the yard, it was his responsibility to get it under control and he failed to do so. When we politely asked for a bottle of treatment solution so we could do spot control between visits (WHICH WE SHOULD NOT HAVE HAD TO DO IF HE HAD DONE THE JOB WELL), he exploded and told me that" if I had been inside more doing things like making meals, etc. I would not have the time to notice every weed underfoot". I feel this was a sexist remark by a man of weak character who is taking out his troubles on loyal customers who deserve what they paid for, not insults and excuses. Lack of quality has become his sub-standard. There are many Landscapers out there, make sure you choose one who will give you the quality job and respect you deserve, own up to their mistakes and work with you to rectify them, and remember that the customer is ALWAYS number one!