AQUA SPAS

I’m sure these reviews are “audited” so only the good ones post! This company delivered our hot tub weeks after what they promised. Then the tub wasn’t installed right and the heater was never connected (per a text from their employee) Here I am 6 months later with an empty non working hot tub that they say “void warranty” on. Apparently it has 8 leaks. Yeah no $hit. When you fill a hot tub and then neglect to connect the heater in 10-13 degree weather, I would say that common sense would tell us all there are going to be problems. They even further told me that sometimes the pipes still have water in them when store at the shop and could cause freezing so asked me to take the panels off and put space heaters under the hot tub! Terrible company, terrible service. I can’t believe they are in business and can treat customers like this and get away with it.

My name is Kodi ***** and in April of 2019 I received a Michael Phelps Master Spa from Aqua Spas. Having been excited to finally receive my swim spa, I was disappointed to discover several issues from the beginning. I am only posting this out of complete and utter frustration and want to warn everyone about the way I have been made to feel like a nuisance/inconvenience rather than a customer with issues needing resolved. Once our pool/spa had completely filled, I was surprised to discover that one of the jets was detached and floating around on the spa side. It was later explained to me the jets were removable, something that should have been explained during installation. I would like to say that my experience with Aqua Spas and Master Spas has improved since then, but it has only deteriorated further. After numerous calls regarding missing speakers, to needing the Bluetooth receiver as well as a control panel replaced (many times with the technicians arriving without the proper replacement parts for my particular spa!), it was finally in working order, only for the exterior to start completely falling apart. Within the first three months, the soft tread padding that was installed on the pool side has started to curl up, and all the panels on the exterior have begun to warp and bow. The communication breakdown on the part of Aqua Spas has been worse than anything I have ever experienced, and I have Comcast. I was informed after my initial three months was up that I would need to pay for service calls; having had previous experience with the communication issue, I was reluctant to pay, however I did so in order to get the issue resolved quickly. To the credit of the customer service department, I have not paid for a service call since, being that there has been mistake after mistake on their behalf. I have been dealing with these issues literally since it's delivery in April of this year. Today, October 28, 2019, there are at least three panels already bowing out and the control panel for the hot tub has malfunctioned so I can't even set the filtration cycle to clean it. To have an item this costly, have this many issues and looking this awful, in our yard, is simply unacceptable. I have had numerous friends and associates inquire about and express interest in a spa pool like ours, however after the experiences to date and the huge number of problems we have had, I could not imagine recommending to anyone that they buy a Master Spa product, Michael Phelps Swim Spa, or anything else, from Aqua Spas. At this point I feel VERY strongly that the only thing of interest to Aqua Spas is making the sale, and nothing else. Nothing this company has done since has led me to believe that keeping a happy, satisfied customer, who will speak well of your company, continue doing business with you, and recommend your products and services to friends and associates, is anywhere among their priorities. I sent all of the above in an email to the customer service department of Aqua Spas and Master Spas weeks ago and received nothing in response, which only further solidifies my low opinion of both. At this point I am so completely fed up that I just want the swim spa removed from my yard and my money refunded. **Update** 7-29-21 It took an attorney and a threat to file a lawsuit in order to get the new pool that Master Spas made specifically for me to replace to busted up one, (none of the control panels have worked since December, I couldn't get the temperature below 94 degrees on either side) delivered to my house. In addition to all the issues I listed about, there were now NINE FEET of cracks along the spas edge leading to a repair man to determine this was not something he would repair. The co-owner, Matt Davis, hung up when my attorney called to discuss a resolution that didn't involve me paying $3900 extra for "delivery fees". It took a call from Master Spas attorney to get him to reconsider. When Master Spas was building my new spa, I asked specific questions to make sure it was exactly like the one I currently have as there are electrical requirements that need to be addressed if it is not. I was reassured it was exactly as my previous unit. Spoilers... it was not. The electrical conduit to connect inside the spa in order for it to work in any way. When I conveyed this issue to Aqua Spas, I was (surprise) not received well. Matt called me back, after I was told Courtney could do nothing for me, who then proceeded to scream at me, call me a bad customer and would not in any way try to resolve the issue. I ended up having to terminate the conversation by saying this was unprofessional & unproductive. TLDR: Disrespectful, unprofessional, dishonest company / owner who will do anything they can to get out of trying to make a situation right, escalating it to place beyond repair.