American Home Energy Alliance

Waited a year did all the math showed zero savings whatsoever. Reached out in December 2019 after receiving my November 2019 utility statements and proved no savings. Naturally they never called back or e-mailed it was radio silence. Gave them 2 weeks and filed another BBB complaint in December 2019 to get my 25% reimbursed back to me of what I should have saved, $692. They responded to the BBB claim in early January to inform me they were apparently on a skeleton crew for the holidays and claimed to have told me that (they didn’t, how could they? They don’t respond.) and gave me the cfo’s e-mail to send all my utility statements to. Finally get things moving after several no shows they sent out a tech end of January 2020 to review everything per the agreement, never touched just like it was first installed. He took pictures and said everything looked as intended. (They lied and told him I had electric work or duct work done so he had to verify the system was still in place. No work was done no one had been in the attic since they installed the system) He had forms to hand copy all my utility statements even though I e-mailed everything at the beginning of January. Was told 30-45 days and I’d have my reimbursement. Fast forward past the deadline several more ignored e-mails and phone calls, on March 4th I’m told in writing my refund status was “in process” I’m told my bills were in the wrong format since they weren’t the original paper bills so they had to reach out to get the originals. (The tech never took the bills that I had printed only copied usage and cost, so apparently they switched to my e-mailed ones from months prior that are .pdfs of what a paper bill would be, I’ve never received paper bills no where in any of the paperwork is that a requirement.) Anyways they claim the delay was getting the “originals” which is illegal they can’t request copies from your utilities unless you give the utility permission, I reached out to my utilities (DP&L, Vectren, they were never contacted). After asking about this new requirement radio silence again and has been since since March 10th. Shortly after the e-mail address for the cfo americanhomeenergyalliance.cfo@gmail.com stopped receiving e-mails with this message from google (Recipient inbox full Your message couldn't be delivered to americanhomeenergyalliance.cfo@gmail.com. Their inbox is full, or it's getting too much mail right now.) So I’d call and leave voicemails twice a month asking for a call back and use their general e-mail to try and get a response. The one nice thing is I did end up getting their BBB accreditation revoked since they never responded to them either. Today June 8th 2020 I got this response from an unnamed individual: “You filed your complaint with BBB before the matter could even be resolved sir, the company is being taken over by another franchise due to owner passing away. Thank you and hope they can help you further in this matter.” Not sure what me filing the complaint has to do with anything since I only did that since they didn’t respond. I went from being told refund was “in process” on March 4th to you didn’t let us resolve the issue before filing with the BBB on June 8th and by the way we’re being sold good luck. Clearly they never had any intentions of honoring the 25% money back guarantee that I have in writing or resolving any issues that I had. Not sure what my next move will be.

We had a great experience with this company. Since our product has been installed we have saved over 50% on our energy cost and our home is much more comfortable. This is one of the smartest things we have done since I owning our home we would refer and have referred this company the friends family and Neighbors.

Had a great experience with American Home energy Alliance. I would highly recommend this company.

Edit: On Feb 13th at 4:34 pm I had a 12 minute conversation with Mr. Josh Greene the assistant GM (He only reached out after I placed several negative reviews online as well as a BBB complaint) in which the problems with our account were discussed. We also discussed giving us a partial refund for horrible service we had received as well as the length of time it has taken to even get a hold of someone to try and resolve our problems. He said the refund was above his level but he’d be calling the owner and was sure something could be worked out and he’d let me know. On the Feb 19th they came out did the inspection and finally gave us our owed paperwork. After they left I reached out via text: “Hey Josh, did you have a chance to talk to the owner about making things right and refunding a portion of the $3500 we paid? “ On Wednesday the Feb 20th at 6:30 pm he responded “I'm sorry Mr. Swartz I was under the impression that Roberta spoke with your wife on Tuesday and you guys were now 100% satisfied? Is that not the case? Mike “Well she told my wife about how your front office lady was supposedly embezzling money and stealing gift cards and that was the reason we never received our paperwork. Then she suggested my wife should have me take down all the reviews and drop the BBB report I filed over a month ago. But that's beside the point, when we spoke last week you said you were going to talk to the owner about refunding some money since you aren't authorized to do so and that you were sure something could be worked out and that you'd let me know. That's why I asked about it yesterday. “ Josh “I understand Mr. Swartz and I'll forward these messages to our CFO and the owner so they can make the ultimate decision on this matter. As I said when we spoke, this is above my pay grade." The best part was when they finally did respond to the BBB he spelled my name wrong several times and made it seem like we were super happy with the work that was done and made it seem like they went above and beyond by sending pictures of the completed work when it was us that specifically asked for them. This was my response: pictures were only sent at our request since the upper attic is hard to access and we wanted to verify the work was done. My wife was not extremely happy with the services rendered she was just happy that someone actually showed up. My wife was also shocked to find out from the installers that came out that one of their front office ladies was embezzling the gift cards and removing any complaints against the business. As of March 4th 2019 Josh or anyone has yet to get back to me on the partial refund that he said could be work out. As of 2/13/2019 I have yet to receive my coupon book, warranty, fuel pledge and $50 gift card. It has been 1 month since filling a complaint with the BBB. On 11-28-2018 they came out and performed the work. Never did final inspection. It was also agreed upon that we would receive 6 surge procectors they left 2. After calling and e-mailing I got no response. I reached out to the salesman and after speaking with him (Mr. BelI) I received a text from 513-693-0070 on 12/4/18 never said who they were but said I would receive the surge protectors, warranty, fuel pledge and coupon book on 12/6. On the 6th at some point during the day someone came out and put the surge protectors behind a Christmas decoration on our porch, everything else was still missing. I reached back out on the 12/9 asking about the items, the person got back to me on 12-11-18 and seemed shocked that she did not leave a note and assured me that it would get sent to me that week. On 1-7-19 I reached out asking where everything was since I was assured everything was mailed with a rush put on it and still had not received anything. On 1-10-19 I inquired if anything was found out. On 1-11-19 they said they would be up this way for installs on Saturday and Monday and if they could drop them off so we'd no longer have to wait.