Total Flooring Inc.

I recently purchased a condo that needed some remodeling and I decided to start with the floors. Replacing the old ugly carpeting with new vinyl flooring was a priority. The first place I went was to one of the major home improvement retail stores but I didn’t get the help that I was looking for and there always seemed to be an issue. I decided to try a smaller local company that specialized in flooring and has been around for a long time but there were issues with them too. At this point, I started to get a little frustrated but I needed floors so I decided to try Total Flooring in Homer Glen. As soon as I walked in, I was immediately greeted by one of their employees. He introduced himself and told me his name was John and that he’d be more than happy to help me out with whatever I needed. I began by explaining what I was looking for and trying to do as well as the issues I had dealing with the other companies. John listened to everything I said and then reassured me that he’d be able to help me out and guaranteed me that I’d be happy with the outcome. John began helping me from that first day and stayed in constant communication throughout the entire process. On the day of installation, John was also able to find the time and stopped by while on his way to work just to make sure everything was going as planned. After all the issues I had with the other companies it was finally my turn to have an issue. The prior night I ran into a situation that caused me to fall behind with several things that I needed to do prior to the install. John and the supervisor of the install crew quickly came up with several options and within a matter of minutes there was a new plan and the installation was back on track. The install crew took over and was amazing. Juan was the supervisor and Carlos and Noe were his crew members. They immediately got to work and when I say work these guys worked. With the improvised changes, I was able to finish taking care of the things I needed to do in one area of the condo while the crew started their work in another area. Now I have always thought of myself as having a good work ethic and to me, I was moving at a good pace but before I knew it Juan, Carlos, and Noe were almost done with half of the condo. This crew was amazing and worked their asses off and when you work around people like that it actually makes you work harder so I kicked it into another gear and quickly finished doing what I had to do and got out of the crew's way so that they could finish. Juan, Carlos, and Noe far exceeded my expectations and when the installation was complete, I was totally satisfied with how everything looked. John of course reached out to me like he had done during the entire process and made sure that I was happy with how everything turned out. I definitely was and I could honestly say that choosing Total Flooring was the right choice and that John, Juan, Carlos, and Noe definitely made the difference. I fully recommend them and the Total Flooring team to anyone looking for new floors. They were all awesome to work with…

What to expect: extensive damage, no clean up, no apologies, and a lot of disrespect. We had 3 small bedrooms, 1 hallway, and stairs carpeted. All furniture, old underlayment, carpet, and tack strips were carefully removed by us, the homeowners, prior to the install. As you can see from the pictures, the subcontractors left extensive damage like scratches, dings, grease marks, yellow glue on multiple baseboards, door trims, corners, walls, and the hallway ceiling. We were originally told from the salesperson that these were not subcontractors, they were employees of TF. That was a lie. When we brought up the damage to TF, they said that the marks can be wiped away and that the damage would be covered by furniture. This is not an appropriate excuse for their poor workmanship. TF then tried to blame the damage on us. TF does not stand behind their clients, so we are writing this review to make other potential clients aware. Walls cannot be painted in patches because it leaves hotspots. Entire walls and the hallway ceiling needed to be repainted to cover up scratches, entire baseboards and trims needed to have the grease marks removed and then repainted. Has anyone ever tried to remove grease marks from flat ceiling paint, yeah it does not work. Nothing is more nerve racking then having to repaint on top of fresh carpeting. The contractors left shreds of carpet pieces everywhere for us to vacuum up after they left. 4 vacuum canisters full of shreds. What a terrible way to leave a client’s home. Total Flooring damaged our property, wasted our time and hard earned money, and could not come to a resolution for reimbursement. Shame. Stay far away!