Sterling Design & Landscape Resources

We worked with this customer from February 2021 until June 2021 to design the yard that he wanted. In late June 2021, we did the installation and were told that we did a good job. He paid us in full. We created a punch list of items immediately afterward to make sure he was completely satisfied. July 2021 was a challenging month because it rained most days and crews could not work. The client sent in additions to the list of items to be corrected. Our crew went and corrected the punch list and those additional items on 7/29/2021. The client was always understanding and complimentary on the phone and in person about the completion of the project. Only via email and this review did we learn anything otherwise. We have continued to offer to make things right including spending almost an hour on the phone with him to understand his issues. He considered our offer but has decided to refuse our help. We now know that communication could have been better between all those involved in this project. We regret that we have been unable to meet his expectations and remain open to doing so. The warranty on the plants and labor will be honored. Sterling Design has provided creative designs and excellent installations for over 16 years and will continue to exceed our customers’ expectations.