Riccon Construction LLC

Initially, I was going to give this company a D. I consider a C to be average and my experience was less than desirable. The job that I contracted them to do is finally complete which is why they did not receive an F. The owner was made aware of my concerns and responded adequately which is the reason for me bumping this up to a C. I contracted with this company for a master bathroom remodel due to water leaking out of my shower causing damage to the bathroom floor. I did get two other quotes before deciding to go with this company. They were not the cheapest but we initially felt best with the gentleman who initially came to our home as well as the quote we were given. The contractors that were sent gave the impression of being a second rate crew. Full days were not put in until I got upset with them after a week and mentioned this to them. They arrived between 8:30 and 9am most days. I was told they would work until 5 or 6 each evening and they left many times before 3:30. When I questioned timeframes because work wasn’t getting done, they started to hurry their work which caused it to be sloppy. Tile work had to be torn down and redone. A job that was supposed to take a “few weeks” turned into over a month without a working shower. Demolition was started on Monday November 28th and we were finally able to use the shower on Wednesday December 28th (this includes them working Saturdays). When the concern about timeframes was brought up to the project manager, I were told change orders caused delays. There was a change order that was done for the damage to the floor from the water (which turned out to be very minimal) that was accounted for in the initial bid. So this shouldn’t have taken any additional time because it would have been accounted for there. Another change order was added to get a plumber here but other work was being done during that time. There were three other change orders which were for material. I was constantly told timeframes of when work would get done that were not met. The project manager told me they were “sorry for my frustration” twice when I mentioned these. There was an instance were numerous concerns were brought up before the Christmas holiday and rather than addressing them, the project manager sent a rather condescending email. None of the concerns were addressed and I was told that “if you can not see a imperfection from 5' there is no imperfection”. The contractor even didn’t put a bottom sweep on the shower door (that came with the door) and left it so it didn’t close properly over the holiday. The contractor never mentioned this sweep was missing until I asked him about it the next week. It was then told to me that piece was missing from the box. There was also an issue with the sub-contractors state license. After it was brought to their attention, it was rectified quickly. Unfortunately, my job seemed to stretch out too long and I had to manage too much of it. In my opinion, this is the job of the general contractor, not the homeowner. I did not manage it by choice. I strongly feel though if I had not stepped in, I may still be without a functioning master bathroom. Once the job was completed, I brought my experience to the attention of the owner (all my contact had been with the project manager). The owner immediately contacted me and offered the most heartfelt apology that I had received to date. In speaking with the owner of the company, I was thanked for bringing all these concerns to their attention as they would use it as a teaching moment for their crews. I felt that the owner was truly sorry for my experience and will use it to make the company better.

OK! I have to get on here and give the most raving review! Riccon construction saved my life. I live on the bottom floor of my building and 3 floors above me the neighbors hot water tank gave out and flooded mine and my neighbor directly above us. We called them off Google and they answered. They answered at 3 am! Shawn was to our complex within the hour. I was a mess and bawling my head off and he assured me it would all be okay and they would get it all taken care of. He was able to shut the water off and remove the damaged sheetrock, ceiling and carpet and had fans going within a couple hours. Later that day Brenda called me and had me all hooked up with our insurance companies for all three of the units. She worked closely with the HOA and they were great too. I was so freaked out about everything and she made me feel at peace. It was like this all happened for a reason because after the water damaged happened our HOA found that all of the stucco had failed and we needed to evacuate to have it fixed. Brenda gave us all the advice on how to go about all of this mess and Riccon actually took on the task of restructuring the building. My neighbors and I feel like we hit the jackpot by calling them first even in a tragedy. Their crew was professional and clean and they always communicated with us when plans would change for scheduling. Thank you Jeff, Brenda and crew and especially Shawn for answering your phone so late!