Cannon Security Inc.

I have experienced dissatisfaction with Cannon Security starting with the 1st month I made them my alarm/surveillance provider. They were the only alarm company the builder would allow on the property during construction. It took a year for them to setup my contact information in the event of an alarm and every time I called, I was transferred to dispatch and they couldn’t help me. After my surveillance wiring was completed, I was informed to purchase 3 monitors and they would come out and complete the install of my cameras. They came out once the monitors were purchased and they informed me that I needed to buy TVs for monitors and not computer monitors and it would be an additional $350 on top of the $1700 I already paid them for the install. Communication to the monitors have failed 4 times since I purchased them. Once I purchased the VGA baluns which are $100 every time they fail, and the other three times they were purchased by Cannon and I was charged $175 plus $92 for the service call. I didn’t feel that was justifiable due to the fact they keep changing out my equipment with poor replacements. They came out 3 week ago due to my monitors failing and they replaced the VGA baluns again only for them to fail the same day. I called for them to complete what they started and I was informed it would be $270 for the technician to come out. I said to have a supervisor contact me so we could discuss the payment arrangements since I didn’t feel it was appropriate to have to keep paying for the same piece of equipment. They called and emailed only to tell me that they have never had this issue in the 21 years they have been a company and if I don’t return the VGA baluns to them, they would call the police and have me charged with theft of equipment. Unfortunately, you are unable to switch alarm companies while under an agreement, which is 3 years, but I will make sure I follow the guideline to ensure my contract is NOT renewed. I highly recommend that consumers DO NOT have Cannon Security provide alarm or surveillance services for them.