SAVOIE & SAVOIE INC

9/05/2017 Savoie & Savoie is a small Father & Son operation. Mike is the Father and is getting older, he doesn’t go up the ladder very much. Mike sends his young son and apprentice up the ladder these days to do the bulk of the work, while he stays on the ground and supervises. It appears that the son is still learning the trade. As you can see from another recent review the quality of work at this company has gone downhill. I purchased a new colonial and the builder put gutters on the rear of the house only. I was interested in having gutters installed in the front of the house to move rain water away from the foundation and to eliminate splash back that was occurring on the lower front siding. In July of 2017 I noticed Savoie & Savoie was at my neighbor’s house doing gutter work. I checked the company’s rating on Angie’s List and the reviews were favorable. I went over and asked Mike Savoie for an estimate. Within a few minutes he came over and looked at my house, measured and then gave me an estimate for $800. The price seemed fair and I asked him to put me on the schedule. Mike said it would be sometime next week. Next week came and went and I called Mike to check in and see where I stood. He said he got delayed with other jobs but that he would come out the following week, which he did. They completed the work within a few hours and then asked for payment. About a week later it was raining steadily and I went outside to observe how the gutters were working. I noticed a steady stream of water dripping from underneath the gutters on the left side of my house where the gutters make a 90 degree turn. The next day I called Mike and reported the issue. Mike said he would come back out (didn’t say when) and take a look at it. A couple weeks later Savoie & Savoie returned and Mike sent his son back up the ladder. It seems the Son didn’t see much of a problem but applied some extra caulking. About a week later it was raining and I went outside to check on the gutters. Same steady stream of water dripping underneath the gutter in the same spot. I took an iPhone video of the water dripping to show Mike, if he was interested. I called Mike again in early August and told him that I still had the leaking problem and that it was unchanged. Mike said he would return again and that “this time he would go up the ladder to take care of it.” Mike said he would ring the doorbell to see if I was home or leave me a note that he had been there. A couple of weeks went by and I called Mike, assuming he hadn’t gotten to me yet. Mike said that he had been there and that I only had a “pin hole” leak and that he took care of it. It rained on Sunday (9/3/2017) and I again went out to check the gutters, same leak, same amount of steady stream “peeing” from underneath the gutter at the 90 degree bend. I called Mike a 3rd time on 9/5/2017 and reported the problem, Mike said that he would have to come back “when it’s raining.” It has been several weeks and Savoie & Savoie has not returned and it appears that they don’t plan to. After thinking about his last comment, his remark about coming back during a rain storm was a brush off. A good gutter guy should be able to check a gutter with a hose to determine if leaks are occurring. I am left with a leaking gutter and shoddy work that Savoie & Savoie is not standing behind. I would avoid this company at all costs, unless you want your house to be one that the Son practices on while learning the trade.